Associate Student Records Administrator

Job not on LinkedIn

🔥 15 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $22 - $32 / hour

⏰ Full Time

⚪️ Entry-level

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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WGU Advancement

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

📚 Education

Education

WGU Advancement is part of Western Governors University, focused on facilitating higher education through online learning. WGU offers a range of degrees in business, education, technology, and healthcare, along with various certificates and licenses. It emphasizes accessibility and affordability with flexible learning models tailored to fit the needs of diverse students, including those in the military and working professionals. The university seeks to enhance the educational opportunities for students globally while ensuring that learning is relevant to today's workforce demands.

📋 Description

• Maintain the integrity of academic records while ensuring compliance with university rules, regulations, and policies • Communicate information to students, faculty, and staff within Student Records workspaces • Complete processes and cases in one Student Records domain • Maintain accurate and timely documentation of procedures and student interactions • Keep relevant teams informed of policy and process updates • Prioritize essential job functions while using multiple systems, including Salesforce • Work under broad direction from the immediate supervisor or manager on daily assigned tasks • Identify process barriers and risks and provide solution-focused recommendations • Participate in risk assessment and identify potential obstacles affecting the student experience • Multitask across varied job functions, processes, and cases • Collaborate with university teams to complete tasks, research, and data reconciliation • Perform other duties as assigned

🎯 Requirements

• Ability to receive and responsibly maintain student documentation with a high degree of accuracy and confidentiality • Ability to understand and adhere to FERPA regulations • Demonstrated broad working knowledge of Microsoft Office products and applications • Ability to work with student information systems and/or customer relationship management software • Strong business professional written and verbal communication skills • Ability to meet deadlines and SLA requirements independently and as part of a team • Ability to collaborate with team members and leadership; identify process barriers; and participate in solution-focused and creative problem-solving • Ability to self-manage daily work schedule while responding to ad hoc or new projects and assignments • Ability to develop proficiency within an assigned Student Records workspace • Ability to apply established policies, procedures, and job aids to routine and moderately complex scenarios • Ability to identify exceptions, barriers, and risks and elevate concerns appropriately • Ability to develop competency in additional workspaces as business needs require • Ability to collaborate with leadership when interpretation beyond standard procedures is required • Must be located within 50 miles of Salt Lake City, UT • High school diploma required; associate degree highly preferred • One year of related experience within a Records department, Registrar's office, Student Services, or another role responsible for reviewing, validating, researching, and updating records and information • Equivalent relevant experience may substitute for education degree requirements • Ability to travel occasionally, up to 20%, including required attendance at designated company summits

🏖️ Benefits

• Bonuses • Medical, dental, vision, telehealth and mental healthcare • Health savings account and flexible spending account • Basic and voluntary life insurance • Disability coverage • Accident, critical illness and hospital indemnity supplemental coverages • Legal and identity theft coverage • Retirement savings plan • Wellbeing program • Discounted WGU tuition • Flexible paid time off for rest and relaxation with no need for accrual • Flexible paid sick time with no need for accrual • 11 paid holidays • Other paid leaves, including up to 12 weeks of parental leave • Occasional travel to company summits, conferences, company locations, and other business-related events