Customer Success Manager

🔥 29 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

WhatConverts

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

☁️ SaaS

Marketing • Analytics • SaaS

WhatConverts is a comprehensive lead tracking and marketing analytics platform designed for marketers, agencies, and businesses. It provides powerful tools for call tracking, form tracking, chat tracking, and eCommerce analytics, enabling users to capture and manage leads efficiently. WhatConverts also offers robust lead management features, such as search and filter capabilities, lead qualification, and ROI analysis, to optimize marketing campaigns' performance. Integrating seamlessly with over 1000 software tools, including CRM and analytics platforms, it provides custom reporting and marketing intelligence insights. With a focus on improving marketing ROI, WhatConverts serves a variety of industries, making it easier to understand and enhance marketing strategies.

📋 Description

• Lead customer onboarding meetings to establish ROI and long-term relationships • Deliver strategic platform training tailored to customer needs and goals • Conduct needs analyses and optimize customer setup for goals and growth • Monitor account health, identify risks, and guide customers toward stronger outcomes • Collaborate with internal teams to remove barriers, accelerate adoption, and drive customer value • Serve as primary contact for an assigned book of business • Identify and nurture account growth and expanded platform usage opportunities • Advocate for customer feedback to influence product enhancements and customer experience • Increase customer retention and satisfaction • Maintain CRM records of customer interactions, health indicators, and success-metric progress

🎯 Requirements

• 2+ years of customer success, onboarding, or account management experience within a SaaS or tech environment • Strong technical aptitude and ability to learn, explain, and troubleshoot software solutions • Hands-on experience with CRM tools such as Zoho, Salesforce, or similar • Exceptional communication, facilitation, and relationship management skills • Highly organized and proactive • Passion for customer advocacy and bias toward action

🏖️ Benefits

• Fully remote environment with no risk of office return • 100% employer-paid premium medical, dental, vision, and life insurance • 401k with 5% match and immediate vesting • Counseling, legal, and debt management services through EAP • Generous PTO with additional days for tenure • Up to 4 hours of flex time per week for personal matters • Paid parental and bereavement leave • Annual volunteer day • Positive, supportive, and inclusive workplace • $100 monthly remote work stipend • Company-provided devices • Immediate project ownership and direct impact

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume