Support Technician

Job not on LinkedIn

🕒 June 24

🐻 Alaska, California, +3 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote

💵 $18 - $20 / hour

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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WheelHouse IT

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

WheelHouse IT is a Managed Services Provider (MSP) headquartered in Fort Lauderdale, Florida, with additional offices in Long Island, New York, New York City, and Orlando. The company specializes in delivering IT support, consulting, and managed services, including solutions for network security, cloud, compliance, and disaster recovery. With a team of over 60 IT professionals, WheelHouse IT focuses on securing and managing technology for businesses, allowing them to concentrate on their core operations. Recognized for its rapid growth and exceptional service, the company holds multiple Microsoft Gold competencies and has a diverse portfolio of clients across various sectors.

📋 Description

• Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment • Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues • Support LAN/WAN connectivity and network infrastructure • Document all work performed within the PSA system, ConnectWise experience desired. • Escalate complex issues appropriately while maintaining ownership of the client experience • Assist with client onboarding, deployments, and technical projects as needed • Support cloud-hosted and customer-managed environments • Deliver professional, responsive, and customer-focused service

🎯 Requirements

• Minimum 1 year of Managed Service Provider (MSP) experience required • Minimum 1 year of technical support experience • Experience supporting: Microsoft 365 • Windows desktop operating systems • Active Directory • Network connectivity and troubleshooting • Strong customer service and communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong troubleshooting and problem-solving abilities • Reliable internet connection and dedicated workspace for remote work.

🏖️ Benefits

• generous reimbursement for eligible courses • on-demand training