Dating Expert – Sales, Matchmaking

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🕒 November 5, 2025

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When We First...

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

👥 B2C

☁️ SaaS

🏪 Marketplace

B2C • SaaS • Marketplace

When We First... is a dating and matchmaking platform that combines personalized human matchmaking with in-app technology to provide curated, intention-driven connections. The service emphasizes replacing quick, superficial likes with meaningful matches by using real matchmakers (“The Human Button™”), verified profiles, insights and analytics, and a marketplace of partner services (photographers, wellness coaches, astrologists). It offers personalized coaching, profile assistance, and tailored matching based on relationship goals, lifestyle, and endorsements from friends or family.

📋 Description

• Conduct sales interviews with potential clients and meet personal sales targets • Adhere to When We First’s policies, procedures, training guidelines, scripts, mission, vision, and values • Communicate with customers via phone, email, or text for sales inquiries or customer service escalations, ensuring quality assurance • Manage and update client profiles in Salesforce, Segment, and the in-app system • Monitor sales calls and log all client interactions, ensuring seamless CRM updates • Maintain a portfolio of matchmaking clients, conducting weekly check-ins and facilitating coaching sessions as needed • Match clients based on compatibility, relationship goals, and preferences • Ensure that client profiles and activity are kept up-to-date and accurate in the CRM • Coordinate dates for clients, making reservations and communicating details to each party • Track date schedules and ensure timely follow-up with clients and matches • Upgrade or renew matchmaking clients as appropriate to meet client's goals and needs • Embrace an all-hands-on-deck approach during the launch phase, assisting with various tasks as needed

🎯 Requirements

• At least five years of proven success in sales and/or matchmaking • A proven track record of working successfully with high-end clients in the matchmaking industry, including coaching experience • Coaching certification a plus • Strong client service background and ability to create and maintain a positive team environment • Experience working in both face-to-face and remote environments • Excellent interpersonal, communication, and conflict resolution skills • Proficiency with technology, including CRM systems (especially Salesforce), Outlook, and softphone technology, with a willingness to learn new systems • Ability to multitask and manage client and team relationships in a fast-paced, tech-driven environment • Organized, detail-oriented, and thorough in documenting interactions • Demonstrated leadership competency and the ability to continuously improve professional skills through self-education, training, and webinars.

🏖️ Benefits

• Flexibility of a fully remote position