Program Manager – Data Products

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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Whisker

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🛍️ eCommerce

🧘 Wellness

💰 $31M Private Equity Round on 2019-12

Manufacturing • eCommerce • Wellness

Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.

📋 Description

• Manage day-to-day delivery of customer programs from kickoff through launch and ongoing operation • Maintain plans, milestones, owners, action items, dependencies, risks, and decisions • Coordinate product access, data delivery, documentation, training, and launch-readiness activities • Establish customer cadence, understand goals and use cases, track adoption, coordinate value reviews, and help customers realize value from Ting data • Serve as the first point of contact for program questions and product issues • Triage requests, engage technical or subject-matter experts, communicate status, and follow issues through resolution • Monitor implementation progress, product usage, customer outcomes, risks, feedback, and open issues • Prepare updates for customers and internal stakeholders • Coordinate Product, Engineering, Sales, data infrastructure, subject-matter experts, Marketing, Operations, and customer teams • Capture customer needs, recurring issues, and product feedback and route insights internally • Help improve the product and customer experience over time • Travel to client sites as business and program needs require

🎯 Requirements

• 4+ years of relevant experience in program management, implementation, customer success, consulting, product operations, or customer delivery within a B2B technology, SaaS, or data environment • Experience supporting technology, data, or operational programs for electric utilities or similarly complex institutional or public-sector customers • Direct electric utility experience is strongly preferred • Experience with government agencies or emergency-management organizations is a plus • Experience working with data products, analytics platforms, APIs, enterprise software, or technical integrations • Comfortable discussing data access, permissions, integration dependencies, and data quality with technical teams • Ability to manage multiple workstreams, maintain clear plans and action items, identify risks early, and track commitments • Clear communication and sound judgment with technical and business stakeholders • Comfortable leading customer check-ins, coordinating access, preparing status updates, and resolving implementation issues • Willingness to travel to client sites as business and program needs require

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Professional development opportunities • Equal Opportunity Employer