White Cap
5001 - 10000 employees
🤝 B2B
🛒 Retail
B2B • Retail
White Cap is a company that supplies construction and industrial tools and equipment. They offer a vast range of products including submersible pumps, mortar mixers, breaker hammers, circular saws, ladders, electric saws, power cutters, tape measures, and tool kits among others. White Cap also provides services such as rebar fabrication, tool repair, and equipment rental, and offers flexible credit and financing options to their customers. The company caters to both individual contractors and businesses, aiming to provide competitive pricing and excellent customer service.
Manager, eCommerce Adoption, Customer Success
🔥 11 minutes ago
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White Cap
5001 - 10000 employees
🤝 B2B
🛒 Retail
B2B • Retail
White Cap is a company that supplies construction and industrial tools and equipment. They offer a vast range of products including submersible pumps, mortar mixers, breaker hammers, circular saws, ladders, electric saws, power cutters, tape measures, and tool kits among others. White Cap also provides services such as rebar fabrication, tool repair, and equipment rental, and offers flexible credit and financing options to their customers. The company caters to both individual contractors and businesses, aiming to provide competitive pricing and excellent customer service.
📋 Description
• Responsible for accelerating eCommerce growth by driving customer adoption, onboarding, engagement, and long-term success • Act as the voice of the customer and the field to ensure the digital experience delivers measurable value, increases conversion, and drives revenue • Partner cross-functionally with Sales, Product, UX, Marketing, Customer Experience, and Operations • Build scalable programs that improve customer activation, retention, and digital utilization
🎯 Requirements
• 5+ years of experience in eCommerce, digital transformation, customer success, or related fields • Demonstrated ability to collaborate and influence cross-functionally across Sales, Product, Marketing, UX, IT, and Operations • Strong understanding of customer journeys and behaviors • Experience designing and scaling onboarding programs and enablement strategies • Strong analytical and problem-solving skills • Excellent communication and presentation skills • Familiarity with eCommerce and digital platforms
🏖️ Benefits
• Professional development opportunities
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