Implementation Specialist

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🕒 June 29

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Wicket

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔐 Security

Security

Wicket is a software development company specializing in facial authentication technology. Their platform provides a privacy-first, integrated solution for event experiences, enabling frictionless access to sports venues, live events, and credentialed facilities. Wicket's proprietary algorithms allow for secure and quick verification of individuals, enhancing security while delighting users.

📋 Description

• Conduct thorough requirements discovery sessions with clients to understand their business processes, challenges, and goals for implementing the web solution. • Analyze client requirements and determine the best configuration and customization options within the web platform. • Collaborate closely with clients to translate their business requirements into actionable implementation plans, ensuring alignment with industry best practices and platform capabilities. • Leverage in-depth knowledge of tools and technology to configure and customize the web platform to meet client needs effectively • Produce workflow diagrams, data flow maps, integration diagrams, and feature specifications as part of the customer implementation documentation. • Lead the configuration of patterns and templates within the web solution to deliver an optimal user experience, while meeting the customer’s business needs. • Work closely with cross-functional teams, including project management, product, data, and customer support, to ensure seamless integration of the configured solution into the client's environment. • Document functional and technical requirements for development by translating client needs into clear, well-scoped user stories, acceptance criteria, and implementation notes for internal teams. • Consult with external vendors and third-party providers to plan, design, and guide integrations with the Wicket Web™ solution, ensuring alignment on data flows, responsibilities, and technical constraints. • Collaborate with the Customer Experience team to manage tasks and priorities across client implementations. • Work closely with client stakeholders and technical teams to define integration requirements, including data mapping, API usage, and the end experience for users. • Collaborate with cross-functional teams, including product development, to implement and test integration solutions, ensuring seamless interoperability between systems. • Create client-specific user acceptance testing (UAT) plans and instructions, including test scenarios, expected outcomes, and validation steps for configured solutions and integrations. • Partner with clients during UAT to clarify requirements, triage issues, and ensure feedback is incorporated into final implementation outcomes. • Act as a technical liaison between clients, external vendors, and internal product and development teams to support successful integration delivery and issue resolution. • Develop and maintain documentation, including user guides, FAQs, and training materials, to support clients throughout the implementation process. • Lead training sessions for client stakeholders to ensure a clear understanding of the configured solution and its capabilities.

🎯 Requirements

• 2 - 3 years experience working in an implementation role with an enterprise SaaS product • Experience in website product implementations, or a professional services delivery capacity • Strong experience working with the WordPress Content Management System, including Gutenberg blocks • Clear, confident communicator who can translate between technical and non-technical audiences, both written and verbal • Strong facilitation skills for discovery workshops, UAT walkthroughs, and stakeholder alignment sessions • Strong documentation discipline, with the ability to produce structured, reusable implementation artifacts • Sound technical knowledge • Comfort juggling multiple client implementations and shifting priorities without losing detail or quality • The ability to work independently and as part of a team • Strong analytical and problem-solving skills • Excellent organizational and time management skills • Detail-oriented

🏖️ Benefits

• Competitive salary • Competitive health benefits (dental, vision, paramedical, prescriptions, out-of-country care) • Annual wellness stipend towards gym memberships, fitness equipment, sports fees, etc. • Annual professional development stipend and dedicated time for professional development • Paid vacation time, paid personal “life leave” and your birthday off