Associate Care Advocate – Care Delivery

🔥 0 minutes ago

🏖️ New Jersey, Pennsylvania, +2 more states – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Wider Circle

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💰 $38M Series B on 2021-09

Healthcare Insurance • Community

Wider Circle is a neighborhood-based health organization that aims to empower community members to lead happier and healthier lives. By partnering with health plans and physician groups, the company offers engaging and educational programs both in-person and virtually. These programs are designed for members who share similar interests and life experiences, creating a social group with the purpose of improving access to care within a trusted community network. Wider Circle connects residents in a neighborhood to support each other's health and well-being, offering help with tasks such as scheduling doctor’s appointments and accessing food resources, thereby revitalizing the sense of community care. The company collaborates with national and regional Medicare Advantage plans and Managed Care Organizations.

📋 Description

• Screen Patients and Manage Intake You will call patients and ask health-related questions using a set script. These calls usually last 15 to 20 minutes. Your goal is to make patients feel comfortable so they share honest answers. • Connect Patients to Resources You will ask questions to learn what each patient needs. Then you will share resources and send referrals to health and mental health services. • Keep Accurate Records During each call, you will type patient responses into a health records system called an Electronic Health Record (EHR). You will review and finalize your notes before the end of each workday. All records must follow federal privacy rules (HIPAA) and billing standards. You will also collect and record patient consent at the start of each call. • Manage Your Schedule You will keep your own daily calendar, send reminder calls to reduce missed appointments, and meet weekly goals. You will also schedule follow-up calls for patients and leave time between appointments to finish your notes.

🎯 Requirements

• Education: A high school diploma or GED is required. A degree in Human Services, Public Health, or a related field is a plus. • Languages: Speaking both English and Spanish (or another language) is strongly preferred. • Certification: A Community Health Worker (CHW) certificate is preferred. If you do not have one, you must be willing to earn it by attending training provided by Wider Circle and/or completing a state certification application. • Experience: Experience in healthcare, social services, or community work is helpful but not required. You must feel comfortable speaking with many different types of people by phone. We provide full training. • Tech Skills: Comfortable using websites and apps to enter and track data. Able to adapt in a fast-moving work environment. • Self-Directed: Able to manage your own tasks, stay on top of notes, and meet goals without close supervision. • Training: Willing to complete our onboarding program, which includes call practice, documentation exercises, and role-play. You must pass a final test with a score of 80% or higher. • Background Check: Willing to complete a drug test and background check before starting. • You must be able to sit, stand, and walk as needed. You must see and hear well enough to speak with patients by phone and in person. You must be able to type and use multiple computer programs at once while talking. • You will need a strong internet connection and a quiet, private space for patient calls.

🏖️ Benefits

• Pay: $18–$20 per hour • Performance bonuses • A clear path to advance to a senior Care Advocate role • Medical, dental, and vision insurance • 401(k) retirement savings plan • Paid time off • Employee Assistance Program • Flexible Spending Accounts for health care and dependent care • Health Savings Account • Voluntary disability coverage • Basic life and accidental death insurance • Adoption assistance • Paid training to earn your Community Health Worker (CHW) certificate • And most importantly, a chance to love your work, keep learning, and grow with us!