Associate Commercial Lines Account Manager

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WIKA Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

Manufacturing • Engineering • Industrial Gases

WIKA Group is a global leader in the field of industrial measurement technology, specializing in pressure, temperature, level, and force measurement solutions. The company offers a wide range of products including digital gauges, sensors, and calibration equipment, tailored to serve various industries such as oil and gas, chemical, and food and beverage. With a commitment to quality and sustainability, WIKA Group also provides engineered solutions and services to enhance operational efficiency and reliability in demanding applications.

📋 Description

• Provide day-to-day service support for assigned commercial accounts under the direction of an Account Manager or Executive • Respond to client inquiries regarding coverage, billing, certificates, and endorsements in a timely and professional manner • Assist with preparing client communications, renewal summaries, and proposals • Process policy changes including endorsements, cancellations, reinstatements, and audits • Review policy documents for accuracy and maintain organized client records in the agency management system • Issue certificates of insurance, auto ID cards, and evidence of coverage • Support renewal workflow by gathering exposure information and tracking deadlines • Assist with marketing submissions to carriers and preparation of renewal comparisons • Communicate with carrier underwriters and service teams to support account needs • Maintain accurate data and documentation in compliance with agency and regulatory standards • Assist with billing questions, premium audits, and resolving discrepancies • Follow established workflows and prioritize tasks to meet service expectations • Collaborate with Account Managers, Producers, and internal teams to support client needs • Deliver responsive, professional communication to support a positive client experience • Participate in training, team meetings, and continuous improvement efforts

🎯 Requirements

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment • Strong organizational skills and attention to detail • Commitment to providing excellent customer service • Ability to work collaboratively in a team setting • Willingness to learn insurance coverages, systems, and processes • Ability to obtain and maintain required licensing, if not already licensed • Prior experience in insurance, customer service, or an administrative role preferred • Property and Casualty license preferred or willingness to obtain • Strong written and verbal communication skills • Proficiency with Microsoft Office and ability to learn agency management systems such as Applied Epic • Problem-solving skills and a proactive approach to supporting client needs.

🏖️ Benefits

• Comprehensive benefits-401K • ESOP • Health • Paid Time Off • Volunteer Time Off • MORE!!!