Associate Technical Consultant – ServiceNow ITOM Event Management

🕒 April 21

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

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Windward Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

📋 Description

• Acquire ServiceNow ITOM Event Management Certified Implementation Specialist (CIS) certification. • Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements. • Configure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance. • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization. • Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.

🎯 Requirements

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. • Knowledge of JavaScript, HTML/CSS, and some exposure to ServiceNow Flow Designer, IntegrationHub, Glide API and Service Portal development. • Familiarity with Agile delivery (Scrum or SAFe). • Understanding enterprise service management practices. • Excellent problem-solving and debugging skills. • Strong communication and presentation abilities. • Proven experience delivering on at least one ServiceNow Event Management implementation. • Experience with at least one Event Management application in an enterprise environment. • Experience performing event correlation activities, alert grouping, and root cause analysis. • Experience with threshold design and implementation into event generation. • Preferred Certification: ServiceNow Certified Implementation Specialist – Event Management, ServiceNow Certified Application Developer (CAD), ITIL v3 or v4 Certification, CompTIA Security+ CE (or equivalent) is a bonus

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance