ServiceNow Engagement Manager

Job not on LinkedIn

🕒 April 2

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Myriad360

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Myriad360 is a worldwide technology leader specializing in data center modernization, cloud services, cybersecurity solutions, and artificial intelligence. The company offers tailored end-to-end IT infrastructure solutions, delivering powerful cybersecurity solutions, cutting-edge cloud services, and advanced AI technologies. Myriad360 enhances business efficiency and connectivity with modern infrastructure and networking solutions and provides agile, scalable IT solutions-as-a-service. With expertise across various industries including healthcare, finance, manufacturing, retail, legal, and media, Myriad360 helps businesses optimize their IT potential with a range of advisory, implementation, and lifecycle services.

📋 Description

• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments • Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development • Recommending and delivering solutions that meet customer needs and ensure the solutions meet the functional requirements of the customer • Prepare and execute workshops • Promote process standardization and efficiencies • Determine and document detailed requirements • Design process solutions • Provide advisory and Implementation services and solutions • Configuration of the platform and applications • Solution appropriately following ServiceNow Best Practices • Train, enable, and/or educate the client on the solution • Provide post go-live support • Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform • Contribute to proposals edit proposals and recommend content • Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer • Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities • Determine how industry trends, product announcements and advances in technology may impact the customer • Develop successful relationships with team members, partners and customers • Ensure effective coordination and support between account teams and supporting technical resources

🎯 Requirements

• 3–5 years of hands-on experience with the ServiceNow platform • Strong experience with ITSM and ITOM • Experience delivering ServiceNow integrations with external systems • Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.) • Proven ability to manage stakeholders and drive accountability through project completion • Experience working within an Agile delivery model, including requirements gathering, development, and testing • Engagement management experience, including planning, reporting, delivery, and project closure • Strong consultative approach with the ability to communicate business process improvements clearly and effectively • Solid business analysis skills, including translating business needs into technical solutions • Working knowledge of ITIL / ITSM / SACM concepts and best practices • ServiceNow Foundational Certifications (CSA and/or CAD) • ServiceNow Implementation Certifications (CIS) • ServiceNow Sales Accreditations • Ability to work effectively with both technical and non-technical stakeholders

🏖️ Benefits

• Company-subsidized medical benefits • Dental and vision coverage offered • 17 PTO days • Flexible Work Arrangements • Retirement Savings Plans • Paid Long Term Disability • Basic Life Insurance offered