Claims Supervisor – Catastrophe

🔥 5 minutes ago

🏈 Alabama, California, +12 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $86k - $109k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 0%

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Windward Risk Managers

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Windward Risk Managers is a company that provides home insurance management services by partnering with insurance carriers and independent agents to offer homeowners, condominium, renters, DP3, and landlord insurance products. They coordinate claims services, inspections, and customer support while providing resources such as blogs, guides, and tools to help policyholders and agents. Windward emphasizes strong carrier relationships, fast claims response, and a high-quality customer experience.

📋 Description

• Drive industry-leading best practices in front-line claims adjusting • Engage directly with partners in oversight of Functional and Team Leads • Maintain best practices, response logistics, ongoing training, quality assurance, and operational management • Coordinate catastrophe responses, including CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payment and approvals, claim reopens, reporting, metrics, and performance management • Provide high-quality training to partners and feedback on performance trends and metrics • Participate in off-season training and logistical planning with external adjusting firms and vendors • Support catastrophe claims process design, testing, and implementation • Manage and control the proper adjustment of technically complex catastrophe claims within assigned authority limits • Evaluate large and complex claims • Address file escalations and complex claim situations • Manage loss costs and claim expenses • Ensure partner firm compliance with claim handling guidelines • Participate in file reviews and support the Quality Management program • Conduct regular reserve reviews and routine reserve reconciliation as needed • Travel to support catastrophe response and attend internal and vendor meetings • Provide extended-hours and weekend support during catastrophe events when required • Support the daily claims team when needed

🎯 Requirements

• HS Diploma or GED Required • 7 years of Daily/Catastrophe property claims experience, at least 5 of which are in Florida Property • Knowledge of common residential building and construction methods and practices • Must maintain a Florida licensed All-Lines adjuster (620/720) and yearly Continuing Education as required by licensing division of DFS • California adjusters license may be required in the future • Bachelor's or advanced degree preferred • Prior Insurance Carrier Experience preferred • 3 years management experience • Deep expertise in Florida Homeowners Claims and Litigation • Commercial Claim experience a plus • Experience in strategy, process management and improvements and analytics related to P&C claims • Experience completing claim file reviews • Excellent analysis, communication, presentation, and project management skills • Works collaboratively to effectively implement claims handling and quality • Proven track record in supporting the development and implementation of claims strategies, best practices, handling processes, programs, and controls leading to increased productivity and quantifiable loss cost and expense savings • Ability to work in a team environment and keen attention to detail • Strong internal customer focus with ability to develop and manage relationships with claims personnel and claims project team members • Strong interpersonal skills – team leadership, relationship building, communication • Strong performance management, financial awareness, and colleague development skills • Fluency in Microsoft Office applications—Excel, PowerPoint, MS Word, etc. • Fluency in Xactimate estimation program • Must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future • Must reside in one of the listed eligible states

🏖️ Benefits

• 100% employer paid health insurance for employees • Up to 6% 401(k) match with immediate vesting • Long-term and short-term disability insurance • 3 weeks PTO to start • Generous paid holidays • Tuition reimbursement and continuing education support • Collaborative and growth focused culture

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