Duck Creek Configurator II, III

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Logo of Windward Risk Managers

Windward Risk Managers

201 - 500 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Windward Risk Managers is a company that provides home insurance management services by partnering with insurance carriers and independent agents to offer homeowners, condominium, renters, DP3, and landlord insurance products. They coordinate claims services, inspections, and customer support while providing resources such as blogs, guides, and tools to help policyholders and agents. Windward emphasizes strong carrier relationships, fast claims response, and a high-quality customer experience.

📋 Description

• Configure rates, rules, and forms within the policy administration system (PAS) under supervision • Monitor the Operations helpdesk, triage and escalate requests, and provide level-one helpdesk support • Respond to technical assistance requests in person, by phone, or electronically • Review business and regulatory requirements before making PAS configuration changes • Analyze business systems and user needs • Make approved PAS configuration changes and test functionality • Fix product-configuration defects found during testing • Perform peer reviews and quality testing on configuration changes • Document requirements, use cases, and user stories • Maintain knowledge-base documents • Write and execute test plans and test scripts • Follow code-deployment best practices using local repositories and pull/push/merge workflows • Maintain records in JIRA, service desk, and Confluence • Generate routine project status reports for management

🎯 Requirements

• Bachelor of Science in an area of study with analytic emphasis, typically math, computer sciences, or accounting • Proficient in MS Office products • Experience with Microsoft Office products • Prior experience performing analytical or quantitative activities in spreadsheet/database software applications • Excellent organizational skills and ability to prioritize and manage multiple projects and assignments • Excellent verbal and written communication skills • Excellent presentation skills • Familiarity with insurance, insurance products, rules, and methodologies preferred • Knowledge of software development lifecycle preferred • Solid understanding of the Duck Creek Author tool preferred • Permanent U.S. work authorization required • Employer sponsorship is not offered now or in the future

🏖️ Benefits

• Optional work from home • Day shift

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