Medical Virtual Receptionist, Spanish-Bilingual

🔥 2 minutes ago

🌐 Mexico, Venezuela, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇻🇪 Venezuela – Remote 🇨🇴 Colombia – Remote 🇺🇸 United States – Remote 🇸🇻 El Salvador – Remote 🇦🇷 Argentina – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Schedule initial evaluations, follow-up appointments, cancellations, and rescheduled visits using Jane App • Contact patients proactively to schedule appointments and coordinate approved treatment visits • Manage patient waitlists and fill appointment slots created by cancellations • Follow up with patients who have authorized visits remaining but have not scheduled • Coordinate provider schedules and support scheduling as the practice expands • Handle approximately 20 or more inbound calls daily, high-volume text messages, and outbound calls • Respond to patient inquiries, missed calls, voicemails, and scheduling requests • Explain appointment availability, scheduling procedures, and general practice policies • Assist with scheduling insurance-authorized visits, including Kaiser referrals • Conduct outreach to support continuity of care and minimize missed scheduling opportunities • Escalate clinical questions or concerns to healthcare professionals • Send patient intake forms, registration documents, and required paperwork • Monitor incomplete forms and follow up for timely completion • Maintain accurate patient information and administrative records in Jane App • Coordinate with office management and billing personnel on authorizations and administrative issues • Maintain daily checklists, trackers, and follow-up records • Identify missing patient information or documentation and prevent appointment delays • Provide updates on outstanding tasks and escalate issues requiring assistance

🎯 Requirements

• Previous experience as a Medical Receptionist, Healthcare Virtual Assistant, Patient Scheduling Coordinator, or Medical Front Desk Specialist • Hands-on experience with patient scheduling, appointment coordination, intake processing, and administrative follow-ups • Strong English and Spanish communication skills, verbal and written • Experience using an Electronic Health Record (EHR) or healthcare practice management system • Comfortable managing high-volume inbound and outbound calls, text messages, and voicemails • Knowledge of HIPAA regulations, patient confidentiality, and handling sensitive medical information • Strong organizational skills and ability to manage multiple responsibilities independently • Confident, assertive, and compassionate patient communication • Ability to take initiative, solve problems, and follow through without constant supervision • Availability for the required Pacific Time schedule • Must be able to submit an NBI Clearance and/or Local Police Clearance background check before onboarding • Must be available for video meetings with the camera on when needed • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment • Professional proficiency in English and Spanish • Relevant healthcare administrative or front desk experience

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Optional contractor perks and client-approved allowances