Customer Success Associate I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58.3k - $81.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wisetack

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

💸 Finance

💰 $45M Series B on 2021-09

Fintech • B2B • Finance

Wisetack is a technology platform that offers consumer-friendly financing solutions for real-life services. By providing monthly payment options through a seamless API integration, Wisetack enables businesses in sectors such as home services, auto repair, dental, and more to offer their customers transparent and straightforward financing options at the point of sale. Customers can apply and see their payment options quickly, facilitating transactions with clarity and ease. Wisetack partners with various software platforms to drive business growth and is recognized for its innovation and impact in the fintech space, particularly in the realm of embedded financial payments and buy now/pay later services.

📋 Description

• Onboard new customers using phone calls, video conferencing, emails, and text messaging • Educate new customers about the benefits Wisetack brings to their business • Execute ad-hoc activation campaigns as determined by business needs • Communicate merchant needs, recurring blockers, and feedback to cross-functional partners, especially product, marketing, and partner teams • Collaborate with growth and product teams to ensure a consistent experience, share learnings, and consolidate feedback • Manage merchant relationships and drive measurable activation outcomes • Gather and relay product feedback to contribute to improvements and innovation

🎯 Requirements

• 2+ years of experience in a customer-facing role, such as customer success, onboarding, support, sales, or account management • Bachelors degree • Comfort with Salesforce, Tableau, Salesloft, Slack, Google Suite, Claude, ChatGPT, Granola, Confluence, and more • Demonstrated ability to use customer data and feedback to prioritize work, identify patterns, and surface opportunities for improvement • Strong verbal and written communication via phone, text, video conferencing, and email • Strong organizational skills, time management, and follow-through in a high-volume environment • Product orientation, as evidenced by prior work in a technology start-up • Comfort using AI tools to improve productivity, communication quality, and day-to-day workflow efficiency • Fintech experience • Experience with the home services sector or SMB sector

🏖️ Benefits

• $4,000 annual discretionary bonus • Equity • Benefits