Director, Chapter Relationship Leader

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $115k - $144k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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Make-A-Wish America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏥 Healthcare

💼 Consulting

🏨 Hospitality

Healthcare • Consulting • Hospitality

Make-A-Wish America is a nonprofit organization that grants life-changing wishes to children with critical illnesses, providing hope, strength, and joy to patients and their families. It raises funds and coordinates volunteers and corporate partners through a national foundation and local chapters across the United States to arrange personalized wishes and support impacted families.

📋 Description

• Advise chapters and strengthen relationships between chapters and Make-A-Wish America • Identify and implement strategies to improve chapter performance, operational efficiency, financial growth, and overall success • Collaborate with chapter CEOs, boards, and the National Office to execute enterprise strategy and align chapter priorities • Conduct comprehensive chapter assessments and formulate actionable recommendations • Design and implement tailored improvement strategies with cross-functional teams • Analyze financial statements, budgets, and performance metrics to identify trends, anomalies, and optimization opportunities • Streamline and optimize chapter operational processes to enhance efficiency, reduce costs, and improve performance • Monitor KPIs to track progress and measure improvement initiatives • Engage chapter leadership, department heads, and stakeholders to align objectives and facilitate change • Introduce nonprofit industry best practices and benchmarks for continuous improvement • Collaborate with finance, operations, development, and mission teams • Identify team skill gaps and develop training with chapter leadership • Assess risks and develop contingency plans • Serve as liaison between the National Office and chapters, communicating opportunities, concerns, and learnings and driving solutions

🎯 Requirements

• Applicants must be authorized to work for any employer in the U.S.; employment visas or other immigration processes are not sponsored • 10+ years of total experience • 7+ years of experience in a federated nonprofit organization/environment required • Proven experience in nonprofit performance management and/or strategic consulting • Strong knowledge of Microsoft Office applications required, including expertise in Word, Excel, and Power BI • Effective communication and interpersonal skills • Strong financial acumen with project management and organizational abilities • Knowledge of nonprofit industry best practices and trends • High-level understanding of chapter operations and issues chapter staff and boards face daily • Ability to identify and resolve conflict • Leadership, coaching, strategic thinking, consultation, collaboration, negotiation, and change-management abilities • Bachelor’s degree in nonprofit management, business, or related field preferred • Ability to thrive in a dynamic, fast-paced remote environment • Ability to travel to chapters, staff meetings, and conferences 20–25% • May require work outside a traditional Monday–Friday work week and normal business hours

🏖️ Benefits

• Comprehensive benefit package effective day 1: Medical, Vision, Dental, Wellness • Annual incentive potential • Health Savings Account and Flexible Spending Account options • Health Reimbursement Account fully funded by Make-A-Wish America • Short Term Disability, Long Term Disability and Life Insurance • Additional insurance plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo • 401(k) Retirement Savings Plan with 5% match after one year of service • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program • Laptop, 24” monitor, and docking station/adaptor provided to new hires • Competitive PTO starting at 15 days, with enhanced time off for senior roles • 10 Sick Days • 11 Paid Holidays • 2 Volunteer Days after one year of service • 2 Personal Days accrued annually • Parental Leave • Employee Awards and Recognition Programs • Individual and Leadership Development • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets • Monthly premiums paid for the employee for vision, dental, and short/long term disability