Senior Specialist, Chapter Resources

🔥 11 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $56.3k - $63.4k / year

⏰ Full Time

🟠 Senior

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Make-A-Wish America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🤲 Charity

🤝 Non-profit

Charity • Non-profit

Make-A-Wish America is a nonprofit organization that grants life-changing wishes to children with critical illnesses, providing hope, strength, and joy to patients and their families. It raises funds and coordinates volunteers and corporate partners through a national foundation and local chapters across the United States to arrange personalized wishes and support impacted families.

📋 Description

• Manages and coordinates in-kind programs in support of wish granting. • Supports chapters by developing and delivering training and onboarding materials on national in-kind program processes. • Monitors effectiveness of in-kind portfolio through analyzing chapter utilization and in-kind program impact on direct wish expenses. • Informs decisions on targeted deployment of in-kind resources, where applicable, to ensure the greatest enterprise-wide impact. • Develops and maintains an understanding of chapters’ in-kind needs, including creating effective communication channels. • Collaborates with Corporate Alliances team in securing and developing high-impact in-kind resources for chapters. • Analyzes, tracks and reports on both cash and in-kind programs. • Synthesizes and shares chapter and donor feedback to improve program impact. • Directly completes booking requests for in-kind resources when centralized booking is needed. • Prepares and updates program documentation, including request forms, process documents, and fact sheets. • Supports day-to-day management of in-kind programs. • Performs other job duties, as assigned.

🎯 Requirements

• Bachelor’s degree preferred • 2+ years of experience in customer service, account management, or related field. • Solid proficiency with Microsoft Office and other applications, particularly Excel, PowerPoint and Smartsheet. • Database application and reporting experience preferred. • Familiarity with federated not-for-profit organizations is helpful.

🏖️ Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness • Competitive compensation with annual incentive potential • Health Savings Account and Flexible Spending Account Options • Health Reimbursement Account fully funded by Make-A-Wish America • Short Term Disability*, Long Term Disability* and Life Insurance • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo • 401(k) Retirement Savings Plan with 5% match after one year of service • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires