Customer Success Manager, Enterprise

🔥 2 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Wix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Wix is a Raleigh-based firm specializing in tax preparation, tax advisory, and small business accounting. The company is led by John D, a Certified Public Accountant with extensive experience in accounting practices including accrual, cash, project-based, and cost accounting. Wix is committed to understanding the unique needs of small businesses across various industries such as real estate, consulting, and construction management. The firm prides itself on providing individualized attention and guidance, helping clients navigate the complexities of tax codes and grow their financial operations.

📋 Description

• Own a book of business of Wix enterprise accounts • Serve as a trusted partner and consultant • Guide customers on launching and optimizing their Wix deployment following web development best practices • Partner with Product teams to create tailored customer onboarding workshops and trainings • Respond to customer inquiries about product questions • Provide solutions to complex use cases and workflows • Conduct customer business reviews to assess progress against desired business outcomes • Identify opportunities for deeper feature engagement • Measure and communicate Wix’s impact on customers’ businesses • Foster customer health through periodic website reviews • Facilitate new feature adoption and continuous business value throughout the customer lifecycle • Identify growth opportunities and facilitate enterprise customer renewals • Collaborate with Marketing to identify customer references and case studies • Represent the customer voice to the Wix Product team and help shape product evolution

🎯 Requirements

• 5+ years experience in customer success management within a SaaS company • 3+ years experience working with enterprise customers • Experience having conversations about growth, upselling & renewals • Experience presenting complex ideas in an accessible and engaging way to executive-level customers • Great organizational, project and time management skills • NY-based or able to commute to the office in New York City • Expected to be in the office 3 times per week

🏖️ Benefits

• Comprehensive health & life benefits including fully covered medical, dental and vision • Generous and flexible time off for personal recharge and special life moments • Emotional and mental health support programs • Allowances supporting nutrition, fitness and productivity • 401K matching, with no vesting period • Equity & ESPP • RSUs (restricted share units) for all employees • ESPP allowing employees to purchase Wix shares at a discounted rate • Opportunities for professional growth • Variable compensation earned

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