Customer Success Expert, Title Insurance

🕒 March 26

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Westcor Land Title Insurance Company®

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🏠 Real Estate

🤝 B2B

💸 Finance

Real Estate • B2B • Finance

Westcor Land Title Insurance Company® is the number-one independent title insurance underwriter in the United States, founded by title agents to serve the needs of independent title agencies. It provides title insurance policies, underwriting, agency services (auditing, fulfillment, claims handling), training, and technology-driven products that help agents and their customers close real estate transactions faster and with greater confidence. Westcor emphasizes financial strength, regulatory compliance, and nationwide underwriter support for business customers.

📋 Description

• Act as a primary point of contact for clients, providing transactional and workflow guidance, as well as systems access troubleshooting with technology team. • Manage mixed media communication requests (customer service phoneline & web portal inquiries), providing timely customer service and resolution. • Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs. • Provide training and support to clients on our products, services, and technology. • Maintain an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it. • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings. • Perform other duties as assigned by supervisor.

🎯 Requirements

• 3-5 years customer service experience • 3-5 years in multi-state or national real estate processing environment. • Excellent communication skills, both verbal and • Ability to build strong relationships with clients and work collaboratively with internal • Strong organizational skills and attention to • Ability to prioritize and manage multiple tasks in a fast-paced • Experience with Resware, a plus! • Strong problem-solving • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service

🏖️ Benefits

• Health, dental, and vision benefits • Employer-paid disability and life insurance • Flexible spending accounts • 401K with company match • Paid time off and company-paid holidays • Wellness resources