Analyst II, Voice of the Customer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $77k - $112.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📋 Compliance

💰 Post-IPO Debt on 2023-07

Compliance • Privacy • Advertising

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business decisions • Measure success and improvements using KPIs and metrics to track customer feedback trends and identify areas for improvement • Continuously analyze and provide feedback to recommend areas of focus to improve the customers’ service experience • Provide ongoing support, working closely with stakeholders on education of relevant metrics, improvement opportunities and documentation of findings • Utilize communication and presentation skills to transform data into actionable recommendations and effectively convey findings to stakeholders at all levels

🎯 Requirements

• Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience • 3 years relevant experience (in addition to education requirement) • Effective communicator with the ability to lead and influence others. • Experience translating quantitative and qualitative data into actionable recommendations • Excellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levels • Proficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written context.

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Short Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days