
10,000+ employees
Founded 1968
📦 Logistics
🏗️ Construction
🏠Manufacturing
đź’° Post-IPO Debt on 2023-07
Logistics • Construction • Manufacturing
WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.
đź•’ July 1
🇺🇸 United States – Remote
đź’µ $22 - $26 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
đź”— Supply Chain
🚫👨‍🎓 No degree required
🦅 H1B Visa Sponsor
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10,000+ employees
Founded 1968
📦 Logistics
🏗️ Construction
🏠Manufacturing
đź’° Post-IPO Debt on 2023-07
Logistics • Construction • Manufacturing
WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.
• Communicate with customers to monitor inventories, anticipate production needs, and schedule equipment for waste by-product movement. • Arrange and negotiate third-party freight costs using WM-approved carriers. • Monitor and maintain shipment status through computer systems. • Respond to customer complaints and investigate and resolve shipment issues for vendors and customers. • Coordinate deliveries, shipment-delay notifications, and proof-of-delivery traces with customers, carriers, and railroads. • Review pricing with Sales and Marketing. • Build relationships with vendors, customers, and outside freight carriers. • Prepare all shipment documentation, including export documentation for overseas mills. • Coordinate invoicing, vendor payments, freight and special charges, and related debits and credits. • Resolve waste-material downgrades and rejects by negotiating pricing and processing cost information. • Coordinate services with supervisors and managers and communicate issues. • Provide customer order-status and product-knowledge information. • Meet or exceed call-center productivity, quality, service, and timeliness goals. • Collaborate with sales representatives to develop solutions for smooth material movement. • Attend periodic meetings and provide feedback to the direct supervisor. • Perform special projects and assigned tasks. • Provide direction or support to less experienced Customer Service Representatives.
• High School Diploma or GED (accredited) • Two years of relevant work experience in a customer service role and exporting material • Experience with Microsoft Office • Basic Excel skills required • Work experience requiring computer use • Must live and work in the US • No certificates, licenses, or registrations required
• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability insurance • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days • People-first culture • Growth opportunities • Stability • REAL ID or TSA-approved alternative may be obtained if needed for business air travel or federal property access
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