Director, Automation

🕒 May 14

🇺🇸 United States – Remote

💵 $155k - $175k / year

⏰ Full Time

🔴 Lead

👔 Director

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Warner Music Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

📱 Media

💰 Post-IPO Debt on 2021-10

Media

Warner Music Group is a global music company that forms a collective of music creators and enthusiasts. The company is involved in recorded music, music publishing, and media brand development. Warner Music Group is dedicated to championing the individuality of artists and songwriters, empowering them through its iconic labels and distinctive brands. It hosts a wide variety of artists and is known for its commitment to creative freedom and limitless possibilities in the music industry.

📋 Description

• Working with the VP responsible for worldwide operations and the SVP, Head of GBS, define the strategy for automation across RPA, AI, and low/no-code platforms • Manage the deployment of automation and other enabling tech initiatives according to timeline, budget, and business needs • Provide governance committees and leadership with access to project progress and outcomes • Working with peers, assure that automation and technological projects include strategies to adopt new policies, procedures, technology, and processes • Ensure documentation and training materials reflect any process changes • Monitor outcomes related to automation alongside supporting technology projects, assuring standardization of implementation across the organization, iterating when necessary to achieve required outcomes • Maintain and update Pega and other platforms managed by GBS

🎯 Requirements

• Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business, Finance or related field • 7-10 years of experience • Ability to manage resources outside of your control • Project Management experience • Customer service mindset • Technology background with deep experience in delivering automation and process improvement projects for the business in a global finance environment • Extensive expertise and practical background with Robotic Process Automation (RPA) and AI tools/workflows to drive process efficiency and enhance business intelligence • Customer Relationship Management (CRM) knowledge and experience in business analytics • Experience with AI/RPA implementations from initial design to implementation • Experience with CRM (ticketing system) functionality, including call center or comparable implementation • Ability to communicate effectively with executive audiences

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options