Sales Operations Manager

🔥 16 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wonderly

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

☁️ SaaS

Marketing • SaaS

Wonderly is a vertically-focused marketing, sales, and operations platform designed for home services and remodeling businesses (HVAC, landscaping, roofing, remodeling, electrical contractors). It bundles website building and hosting, multi-channel marketing (Meta, Google, Local SEO, direct mail, billboards, Reddit, cold calling), lead intake and booking, AI receptionist and chatbots, CRM, VoIP business phone, unified inbox, AI lead automation, AI call recording and sales coaching, dispatch and closing tools, quotes, e-signatures, invoicing and payments, reviews and customer reengagement tools. Wonderly combines services and software, offering fully managed marketing and AI agents and charges only a revenue share—free until it delivers paying customers. The product targets scaling businesses aiming for $5M–$10M+ in revenue, promising rapid deployment (30–48 hours) and integrated systems previously available only to large franchises.

📋 Description

• Run the day-to-day operations of the inside sales team • Manage schedules, coverage, weekend rotation, and attendance • Hire and onboard new representatives and get them productive quickly • Listen to calls and coach representatives on improvements • Track speed to lead, contact rate, booking rate, and show rate • Act when sales performance metrics decline • Handle performance issues and difficult conversations • Document processes so the team does not depend on one person • Identify broken processes and initiate improvements • Shape how the growing team is operated, including coverage, coaching, and onboarding practices • Work directly with the Head of Operations and Sales Operations lead • Own the team’s numbers and review them regularly • Take ownership of the team within the first two weeks

🎯 Requirements

• Experience running an inside sales or appointment-setting team • Experience as a team lead or sales floor manager coaching representatives daily • Experience in sales operations or support operations at a fast-growing company with people-management responsibility • Experience in home services or remodeling companies running teams that booked in-home appointments • Experience managing a team and being responsible for its numbers • Ability to listen to calls and identify what representatives should have done differently • Ability to handle difficult performance conversations directly • Ability to identify operational issues before they appear in metrics • Strong organization and ability to keep the team organized • Comfort with ambiguity and rapid change • Authorization to work in the US or Canada • Availability for 60–70 hour work weeks and some weekend coverage

🏖️ Benefits

• Equity • Remote work in the US and Canada • Diverse and inclusive workplace • Equal opportunities • 60–70 hour weeks with coverage aligned to lead volume, including some weekends