
501 - 1000 employees
Founded 1984
🏥 Healthcare
💼 Consulting
🛡️ Insurance
Healthcare • Consulting • Insurance
The Word & Brown Companies is a family of insurance administration businesses that simplify access to health insurance and employee benefits for individuals, families, brokers, carriers, employers, and employees. Founded in 1985, they provide specialized products, services, and tools across health insurance administration, employee benefits, and related healthcare services, emphasizing service excellence, innovation, and a strong company culture. The company operates as a B2B partner to brokers, carriers, and employers while directly supporting consumers with benefit access and administration.
🔥 1 hour ago
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501 - 1000 employees
Founded 1984
🏥 Healthcare
💼 Consulting
🛡️ Insurance
Healthcare • Consulting • Insurance
The Word & Brown Companies is a family of insurance administration businesses that simplify access to health insurance and employee benefits for individuals, families, brokers, carriers, employers, and employees. Founded in 1985, they provide specialized products, services, and tools across health insurance administration, employee benefits, and related healthcare services, emphasizing service excellence, innovation, and a strong company culture. The company operates as a B2B partner to brokers, carriers, and employers while directly supporting consumers with benefit access and administration.
• The New Business Underwriting Coordinator is responsible for data entry and quality control of new business cases. • Ensuring minimum submission requirements are met and working closely with New Business Underwriters to support any business needs. • Uphold company policies and procedures as they apply to Choice Administrators programs. • Verifying minimum submission requirements are met. • Complete data entry of new case submissions received via email, API and/or online enrollment into the system. • Log case progress in the Data Entry Turnaround Tool located in the department’s SharePoint site. • Create folders in virtual drive and add case documents. • Create case folders in iManage. • Quality Control all new cases after approval. • Maintain an average Data Entry Error Ratio of 3% or less. • Perform follow up tasks to obtain missing information as needed via telephone and/or email. • Adhere to all H.I.P.A.A. guidelines. • Assist with departmental training needs as assigned by leadership team. • Perform UAT testing on new programming as needed. • Complete miscellaneous projects as assigned. • Assist with updating Instruction Files as assigned. • Complete all monthly department reports by the deadline. • Complete back up duties as needed.
• High School Diploma or equivalent required. • Must have excellent verbal and written communication skills, especially under pressure. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality of work. • Must be computer literate with proficiency in Microsoft Word, Excel and Outlook. • Must be able to work independently in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously is the norm. • Must be able to understand and follow directions. • Must be a team-player and participate in a close team-oriented environment. • Must be able to schedule time to complete miscellaneous projects as assigned. • Must be able to test new programming as needed. • Must be able to pay attention to detail. • Must possess a basic understanding of and ability to follow New Business Underwriting procedures and protocols. • Must have a willingness to ask questions and seek clarification. • Must be open to learning and personal growth. • Must have an average typing speed of 45WPM. • Must maintain a QC score of .003% or better. • Must enter 90-100% of the monthly average of members and cases.
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