Education & Development Specialist

🔥 1 minute ago

🌵 Arizona, Florida, +7 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Working Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

🤝 B2B

🤖 Artificial Intelligence

💰 Private equity on 2021-02

B2B • Artificial Intelligence

Working Solutions is a virtual contact-center and business process outsourcing (BPO) company that provides work‑at‑home independent-contractor agents across the United States and Canada. It delivers outsourced customer care, sales support, back‑office support, analytics, and CX consulting, and operates a large on‑demand agent network to scale for fluctuating demand. The company also offers AI-enabled CX solutions that blend automation with intelligent agents to improve service efficiency and outcomes.

📋 Description

• Design class curriculum and prepare Working Solutions PROs for quality project work • Research and/or complete training to understand client business and project requirements • Meet with clients to determine preparation needs • Review and modify client-provided project documentation for virtual preparation methods and timeframes • Develop virtual preparation materials with guidance from the Director of Agent Development • Prepare assigned agents, including testing and providing project/client and Working Solutions procedural information • Assist Contract Instructors with project preparation delivery for large or ongoing projects • Assist with agent scheduling when launching new projects • Provide additional preparation for active PROs as needed • Respond to preparation-related PRO questions • Encourage PROs and recognize accomplishments • Document and implement programs, processes, and procedures • Provide results reporting to Working Solutions management and/or clients • Report to the Director of Agent Development

🎯 Requirements

• Must be a US citizen or permanent resident to be considered for full-time employment • Bachelor's degree required or higher; preferably related to Education • Teaching experience is essential • Teaching children and creating curriculum preferred • 3–5 years classroom and/or virtual training experience • Education degree preferred, not required • Knowledge of call center processes and techniques is a strong plus • Strong communication and learner-motivation abilities • Organization and ability to work independently from home • Ability to learn and communicate substantial information • Ability to prioritize tasks quickly • Ability to multitask while maintaining accuracy and quality • Excellent computer skills • Willingness to quickly learn new teaching tools and programs • Creativity and willingness to inspire learning • To qualify for employee positions, candidates must be legal residents of Arkansas, Arizona, Florida, Indiana, Iowa, Michigan, North Carolina, Nebraska, Ohio, Tennessee, or Texas

🏖️ Benefits

• Annual merit increases • Health, dental, vision, life, disability and supplemental insurance plans • 401(k) with company match • Generous paid time off • Paid holidays • Volunteerism time • Fully remote work • Comprehensive benefits package • Equal pay for equal work