Member Experience Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Workit Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

👥 B2C

💰 $262.3k Grant - Workit Health on 2025-01

Healthcare • B2C

Workit Health is a 100% online addiction treatment provider that delivers evidence-based care through a mobile app and telehealth visits with licensed clinicians (physician assistants and nurse practitioners). The company offers medication for addiction treatment (MAT) — including FDA-approved medications like buprenorphine/Suboxone for opioid use disorder and naltrexone for alcohol use disorder — plus programs for kratom/7‑OH dependence and support for co-occurring conditions (anxiety, depression, insomnia, hepatitis C, PrEP). Workit emphasizes rapid access (most members start care within days), lower out-of-pocket costs with insurance, harm-reduction-first clinical care, ongoing messaging and recovery groups, and publishes outcomes through its Workit Labs research team.

📋 Description

• Serve as the main point of contact for members throughout their recovery journey • Provide member support via phone, email, and chat • Respond promptly and professionally to customer inquiries • Resolve basic member issues and escalate complex concerns • Communicate information about programs, services, and policies • Follow procedures to ensure a consistent member experience • Educate potential members and facilitate enrollment • Help current members navigate the program and troubleshoot barriers • Identify opportunities to increase member engagement • Track productivity, member engagement, and member satisfaction metrics • Achieve individual and team performance goals • Serve as a member experience expert across the member journey, including the Workit Health app

🎯 Requirements

• High school diploma or GED • Experience in a customer service role • Familiarity with remote work and ability to work autonomously are highly preferred • Proficiency in written and verbal communications via chat, email, and phone calls • Ability to build rapport and trust with patients and team members • Availability to work 9:30 AM–6:00 PM PST

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action employer • Individuals in addiction recovery are encouraged to apply

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