Senior UX Researcher

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $111k - $178k / year

⏰ Full Time

🟠 Senior

🧬 Research Scientist

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

💸 Finance

📋 Compliance

SaaS • Finance • Compliance

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Lead end-to-end research across the Financial Reporting product portfolio, from discovery through evaluative studies • Design and execute qualitative, quantitative, and experimental research strategies that inform product direction, roadmap decisions, and customer value • Partner with Product Management, Design, Engineering, and executive stakeholders to identify opportunities, reduce product risk, and translate findings into actionable recommendations • Develop research methods for AI-powered experiences, including approaches for evaluating trust, usability, adoption, and human-AI interaction • Help define evidence-based best practices for measuring AI feature effectiveness and advancing Workiva’s research practice • Serve as the primary research partner for the Financial Reporting solution area and maintain continuity across ongoing and future initiatives • Mentor teammates, share research best practices, and contribute to team rituals, readouts, and knowledge sharing • Communicate findings clearly to technical and non-technical audiences and support research operations as needed

🎯 Requirements

• Bachelor’s degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, or a related field, or equivalent practical experience • 5+ years of experience conducting UX research for digital products in a product-driven environment • Experience researching AI-powered or Generative AI product experiences • Experience designing research methods for trust, usability, and human-AI interaction • Strong proficiency in both qualitative and quantitative research methodologies • Experience partnering closely with Product, Design, and Engineering teams throughout the product development lifecycle • Strong understanding of experimentation, survey design, behavioral research, and statistical analysis • Proven ability to influence product strategy and roadmap decisions through customer insights • Experience mentoring researchers or contributing to a UX Research practice • Excellent written, verbal, and presentation skills with the ability to communicate to technical and executive audiences • Demonstrated ability to transform complex, underlying theoretical constructs into scalable and measurable product metrics • Exceptional proficiency in quantitative methods and psychometrics, including the ability to validate and track standardized metrics like SUS and UMUX over time • Deep expertise in statistical analysis, weighting benchmarks, and determining appropriate sample sizes for experimental designs • Advanced skills in data architecture and spreadsheet management, including use of complex formulas and automation to build the underlying systems that drive research scorecards and dashboards • High degree of analytics literacy, with the capability to integrate product telemetry and behavioral data with evaluative research to provide a holistic view of customer experience.

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match and comprehensive employee benefits package