Service Consultant – Engine Room Crew

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🕒 March 27

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WorkSimple GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

🏢 Enterprise

🔒 Cybersecurity

B2B • Enterprise • Cybersecurity

WorkSimple GmbH is a German IT consultancy and managed-services provider that helps mid-size and enterprise customers migrate, modernize and operate their Microsoft-based cloud environments. They specialize in Microsoft Azure, Microsoft 365 and Azure Virtual Desktop implementations, tenant consolidation, endpoint management (Intune/Autopilot), security hardening (Zero Trust, MFA, SIEM) and ongoing cloud/IT operations and transformation. WorkSimple markets exclusively to business customers (B2B) and positions itself as a strategic partner for IT strategy, migration projects, hybrid/private-cloud transitions and managed cloud operations.

📋 Description

• The engine room is the core for service delivery to our customers. • Together with your team colleagues you take responsibility for the stable, efficient and future-ready operation of IT services for our customers. • This includes conceptual further development, automation, documentation and knowledge sharing within the team. • Take on SPOC role (rotation and scheduling within the team) • Develop the operational concept for the services you are responsible for • Perform proactive operations for services • Execute tasks defined in the operational concepts • Further develop automations • Handle tickets (customer requests) in our ITSM solution • Update operational documentation • Opportunity to take responsibility for further developing the operational concept for one of the following services: Infrastructure as a Service (virtual machines), Defender service for Exchange Online (if applicable), and possibly others

🎯 Requirements

• Able to work from home • Self-organized • Experience in IT operations and with ITSM processes • Knowledge of Microsoft Azure, M365 and Windows Server • Optional: supported by Microsoft certifications • Ability to produce structured documentation and develop operational concepts • Experience with automation tools (e.g., PowerShell, Bicep, etc.) • Team player with strong communication skills • Willingness to share knowledge and conduct training

🏖️ Benefits

• Remote, self-organized & with a genuine WorkSimple-life balance • Three offsite meetings per year (3 days each) – focus on team spirit & strategy • Optional workations – we cover 50% of the costs (e.g., Scotland, Romania, the Canary Islands, Spain, Portugal, Norway…) • Flexible working hours – we trust in self-organization, not a time clock • Self-organized teams – with dailies, retros & Delegation Poker • Company credit card & free choice of your work equipment • Bike leasing (JobRad), public transport pass (ÖPNV ticket) or company car – you decide • Certifications & further training – with time and budget allocated • Access to IT events/conferences & industry networks • Exchange & feedback conversations – as often as you want, not because you have to