Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Conduct collaborative strategic planning sessions and build personalized success roadmaps • Establish mutual KPIs and measure ROI quarterly • Monitor account health and identify renewal risks • Implement mitigation strategies to maintain portfolio retention • Identify customer expansion opportunities and pass CSQLs to the sales team • Lead Executive Business Reviews and Business Outcome Reviews • Validate ROI, discuss strategic initiatives, and align product roadmaps with client stakeholders • Partner with Account Managers and Renewal Managers on account plans, commercial terms, expansion, and renewals • Use Planhat, risk protocols, and AI-driven workflows in daily account management • Drive customer value, product adoption, retention, and growth across key accounts

🎯 Requirements

• 2–3 years of ERP experience, or experience with similar complex enterprise software ecosystems such as SAP, NetSuite, Salesforce, Microsoft Dynamics, or specialized field service/operations management platforms • Proven experience managing enterprise or mid-market customer portfolios in B2B SaaS • Demonstrated track record of driving retention, adoption, and growth • Experience presenting to C-suite and VP-level decision makers during Executive Business Reviews • Ability to define, track, and present business KPIs and quantifiable business outcomes • Comfort adopting Customer Success platforms such as Planhat and Gainsight • Ability to adopt CS enablement frameworks and AI workflows • Ability to travel for client onsite visits as needed

🏖️ Benefits

• Comprehensive medical insurance • Dental insurance • 401(k) match • 24/7 Teladoc virtual care • 24/7 EAP support, including counseling, legal, and financial guidance • Flexible Time Off or generous PTO (role-dependent) • Paid holidays • Paid parental bonding leave • 24/7 access to soft-skill and technical training libraries • Strong internal mobility programs • Peer-nominated recognition programs • Regional discounts • Team volunteer opportunities • Remote-first flexibility • Access to regional offices and headquarters for collaboration • Bonus eligibility