Account Manager – Merchandising, Retail, Auto

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WorkWhile

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🏨 Hospitality

🏭 Manufacturing

💰 $23M Series B - WorkWhile on 2025-06

Logistics • Hospitality • Manufacturing

WorkWhile is an AI-powered labor and workforce-management platform that connects businesses with vetted, certified frontline workers for on-demand, temporary, and long-term assignments. The platform provides a full-stack, SaaS workforce solution—matching and scheduling talent across industries like warehousing, logistics, manufacturing, hospitality, facilities, and retail—while offering features such as background checks, certification support, next-day pay, a worker app, and machine-learning driven real-time labor management and insights. WorkWhile positions itself as a single source of truth for dynamic staffing needs, enabling businesses to scale flexibly with transparent pricing and data-driven staffing decisions.

📋 Description

• Serve as the lead point of contact for account management matters, including staffing planning, escalations, and ongoing strategy • Build and maintain relationships with store operations managers, district managers, merchandising and distribution-center leaders, HR leaders, and other stakeholders • Understand each client's environment, including seasonal hiring surges, reset and remodel calendars, inventory events, and customer traffic patterns • Maintain and grow client contracts, identifying upsell and expansion opportunities across locations, distribution centers, regions, and job categories • Develop trusted-advisor relationships and align WorkWhile's solutions with clients' operational goals and labor challenges • Ensure timely and successful fulfillment of shifts and workforce solutions according to client expectations and SLAs • Communicate weekly, monthly, and quarterly workforce initiative progress to internal teams and client stakeholders • Forecast and track fill rates, worker performance, client satisfaction scores, and revenue growth • Prepare account health reports and business reviews for operations leadership • Collaborate with Sales to identify growth opportunities and expand WorkWhile's presence across stores, banners, and regions • Partner with Operations to ensure worker supply meets client demand during peak periods • Assist with challenging client requests and issue escalations, providing quick resolutions to minimize operational disruption

🎯 Requirements

• 3-5+ years of proven experience as an Account Manager, ideally within retail, merchandising, staffing, or workforce solutions • Experience in automotive is a plus, but not required • Strong understanding of retail operations, labor dynamics, and staffing challenges unique to high-volume, shift-based environments • Demonstrated ability to communicate, present, and influence stakeholders at all levels, from store managers to VP-level executives • Experience managing multi-location or enterprise accounts is a strong plus • Solid experience with CRM software (Salesforce or similar) and Google Suite • Track record of delivering client-focused solutions and hitting retention and growth targets • Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail • Excellent listening, negotiation, and presentation skills • Strong verbal and written communication skills • Undergraduate degree preferred • Must answer application questions regarding account-management experience, managed environments, account portfolio complexity, demand spikes/service breakdowns, account growth, OTE expectations, and employment sponsorship

🏖️ Benefits

• Competitive base salary + commission with clear OTE upside • Equity • Remote work culture with opportunities for co-working in SF, NY, Seattle & Toronto • In-person company off-sites • Medical, dental, & vision coverage • Flexible time off • 401(k) • WFH stipend to support your home office needs • Next day pay, free telehealth services, and financial services (described as benefits available to workers using WorkWhile's platform)