Junior Customer Support Specialist

🔥 2 hours ago

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Worldpackers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

✈️ Travel

🏪 Marketplace

🌍 Social Impact

💰 Venture Round - Worldpackers on 2022-10

Travel • Marketplace • Social Impact

Worldpackers is a global platform and community that connects travelers with hosts around the world to facilitate meaningful, affordable travel experiences through skill exchange, volunteering, and curated group trips. The company emphasizes community, cultural respect, and accessible travel, and operates a remote-first team while offering products like membership benefits, curated Epic Trips, and community content such as a podcast. Founded by travelers in 2014, Worldpackers focuses on trust, safety, and collaborative connections between travelers and hosts.

📋 Description

• Support hosts and travelers through multiple communication channels, including HubSpot, WhatsApp, and the Worldpackers Inbox. • Resolve questions, issues, and conflicts with empathy, professionalism, and sound judgment. • Ensure every interaction meets our quality standards and service level expectations. • Respond to public reviews and feedback, helping strengthen the trust our community places in Worldpackers. • Identify recurring customer pain points and share insights that help improve our product and processes. • Keep customer information and support records accurate and well documented. • Update host profiles to ensure our community standards remain high. • Report product bugs and technical issues to our Product and Engineering teams with clear, actionable information. • Collaborate with teammates across different areas to continuously improve the experience we deliver. • Monitor your own performance and actively seek opportunities to improve customer satisfaction.

🎯 Requirements

• Advanced English (written communication is part of your daily routine) • Intermediate Spanish • Previous experience in Customer Support, Customer Experience, or another customer-facing role • Strong written communication skills • Ability to stay organized while managing multiple conversations and priorities • A genuine passion for helping people solve problems • Experience with HubSpot or similar customer support platforms (nice to have) • Experience working at a startup, marketplace, or technology company (nice to have) • Familiarity with Slack, Trello, and Google Workspace (nice to have) • Experience handling payment platforms such as Stripe, Iugu, or similar (nice to have) • Basic Portuguese (nice to have)

🏖️ Benefits

• Work from anywhere in the world • Supportive work culture