Technical Business Analyst

Job not on LinkedIn

🕒 March 19

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

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World Travel Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤝 B2B

👥 B2C

B2B • B2C • Travel

World Travel Holdings is a leading travel company that specializes in providing a wide range of vacation experiences, including cruises, resort vacations, and car rentals. The company offers opportunities for individuals to start a travel franchise and work from home, capitalizing on the growing demand for travel services. With a strong portfolio of partnerships with top leisure travel providers, World Travel Holdings is recognized for its commitment to creating memorable travel experiences for its customers.

📋 Description

• Partner with project leadership and stakeholders to evaluate new initiatives, assess business impact, and support effort estimation. • Collaborate with Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flows. • Work closely with Product Owners and Product Managers to refine and maintain backlog items aligned to strategic objectives and business priorities. • Produce detailed artifacts including process diagrams, flowcharts, interaction diagrams, and functional specifications to clearly document scope and requirements. • Partner with the Training team to identify and support training needs for system releases, including “train‑the‑trainer” requirements and supporting materials. • Analyze end‑to‑end travel workflows, including prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds. • Identify process gaps, inefficiencies, and opportunities for automation or optimization across customer‑facing and internal operations. • Collaborate with technology teams to define system, data, and integration requirements involving GDS, booking engines, and other travel platforms. • Develop and maintain high‑quality documentation, including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries. • Ensure requirements address scalability, security, quality, performance, and usability considerations. • Partner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into clear, executable requirements. • Build and maintain strong knowledge of the technical ecosystem, including front‑end experiences, back‑end services, core APIs, and data flows. • Serve as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for improvement. • Maintain and promote best practices for requirements gathering, documentation standards, and stakeholder engagement. • Apply advanced analysis techniques such as process mapping, data flow diagrams, and root‑cause analysis to support complex problem‑solving.

🎯 Requirements

• Bachelor’s degree in Business Administration , Computer Science, Marketing, Engineering, or related field. • 3+ years of experience as a Business Analyst supporting complex digital products or systems; travel or hospitality experience preferred. • Strong analytical and problem‑solving skills with the ability to manage multiple priorities simultaneously. • Excellent written and verbal communication skills, with demonstrated ability to collaborate effectively with executives, Product Managers, Product Owners, and subject‑matter experts. • Working knowledge of web development concepts, SDLC, Agile methodologies, and tools such as Jira, Scrumwise , or equivalent. • Familiarity with SQL, APIs, and system integrations is preferred.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Company-paid life and disability insurance • 401(k) with discretionary company match • Paid time off and holidays • Travel discounts and employee perks • Employee Assistance Program (EAP) • Professional development and learning opportunities