Centralized Scheduler – Call Center

🔥 13 hours ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WVU Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

WVU Medicine is a comprehensive health system affiliated with West Virginia University, providing medical services through a network of hospitals across West Virginia. The system includes notable facilities such as J. W. Ruby Memorial Hospital, WVU Medicine Children's, and various other regional medical centers. WVU Medicine offers a wide range of healthcare services, including specialized and advanced medical treatments such as robotic heart surgery. It's also involved in medical education, research, and community health initiatives, emphasizing a mission of delivering high-quality care to the communities it serves.

📋 Description

• Schedule, cancel, reschedule, and register outpatient visits and procedures for multiple ambulatory clinics • Collect all necessary information for scheduling and registration preparation • Obtain and verify patient guarantor information at least annually and generate referrals when needed • Schedule and register patients/customers according to scheduling guidelines and medical appropriateness • Identify and communicate scheduling modifications and development needs • Notify appropriate personnel of scheduling changes due to patient cancellations • Respond to patient and staff needs and complaints, involving supervisors and patient representatives as needed • Consult referring physician offices to ensure written or electronic orders exist and obtain them as needed • Verify written orders and notes for completeness and document requested outside orders • Complete Workques and daily scheduling-area tasks • Respond to patient communications in a timely manner • Escalate immediate needs to the appropriate area of responsibility

🎯 Requirements

• High School diploma or equivalent • State criminal background check and Federal (if applicable), as required for regulated areas • Strong written and verbal communication skills • Ability to sit for extended periods of time • Standard office environment