Senior Systems Analyst – MyChart, Digital Experience

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WVU Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

Healthcare Insurance

WVU Medicine is a comprehensive health system affiliated with West Virginia University, providing medical services through a network of hospitals across West Virginia. The system includes notable facilities such as J. W. Ruby Memorial Hospital, WVU Medicine Children's, and various other regional medical centers. WVU Medicine offers a wide range of healthcare services, including specialized and advanced medical treatments such as robotic heart surgery. It's also involved in medical education, research, and community health initiatives, emphasizing a mission of delivering high-quality care to the communities it serves.

📋 Description

• Plays a key role in the requirements analysis, design, implementation, upgrade, support and maintenance of information systems to meet organizational needs. • Independently troubleshoots system issues, provides end-user training, and manages project coordination to ensure efficient delivery of technology solutions. • Works closely with cross-functional teams, to ensure system functionality aligns with system goals and contributes to operational efficiency. • Manages system upgrades, resolving high-priority incidents and driving process improvements to enhance overall system performance. • Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed. • Implements and tests system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives. • Engages in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement. • Identifies, diagnoses and corrects system errors to maintain smooth operations and timely resolutions. • Applies user security settings to uphold data integrity and optimize access control. • Recommends and implements updates or new functionalities based on organizational needs, focusing on system efficiency and best practices. • Manages data transfers and generates reports, contributing to accurate data handling and reporting optimization. • Collaborates effectively and proactively communicates with team members, providing clear updates to ensure alignment with project goals. • Engages with business partners to gather requirements, ensuring technical solutions align with business objectives. • Contributes to a supportive, respectful, and collaborative work culture. • Actively seeks and applies feedback and suggest process improvements. • Leads identification of project stakeholders, defines and creates project scope, plans, deliverables, schedule, and milestones. • Organizes and manages projects, acting as the primary point of contact for team members, colleagues, vendors, and stakeholders. • Maintains detailed and organized project documentation, including project scope, plans, reports, and status updates. • Identifies risks, creates risk mitigation plans, and ensures contingency measures are in place. • Identifies problems in the project and finds solutions to keep the project on track. • Delivers classroom, one-on-one, and/or remediation training to support end-users' effective use of systems. • Evaluates staff readiness and skill levels to ensure proper use of systems and identify any additional training needs. • Offers ongoing end-user systems support to resolve issues and enhance system proficiency. • Contributes to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives. • Demonstrates advanced commitment to expanding technical knowledge and follows industry news and trends.

🎯 Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field OR six (6) years of relevant experience. • Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology. • Significant expertise in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization. • Senior-level proficiency in systems administration and providing strategic insights and improvements to business operations. • Significant experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations. • Advanced knowledge of patient flow, physician and clinician workflows, medical terminology, and electronic medical records, with expertise in the clinical areas supported by this role. • Senior-level understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance. • Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role. • Senior-level knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities. • Minimum 5 years' relevant experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities • Flexible working hours • Paid time off