Partner Success Manager

🕒 July 28

🏈 Alabama, Arizona, +25 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $84k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xero

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🤝 B2B

💰 $300M Post-IPO Debt on 2018-09

Financial Services • SaaS • B2B

Xero is a provider of cloud-based accounting software designed to help small businesses, accountants, and bookkeepers manage their finances in real time. The platform offers a range of features including billing, expense tracking, and VAT returns. Xero also integrates with various apps to streamline financial management and control cash flow for businesses. It supports a wide range of business types, including non-profits, self-employed individuals, and those in construction and trades. With over 4. 2 million subscribers worldwide, Xero offers different pricing plans to cater to various business needs. Additionally, Xero has an affiliate program and offers resources such as webinars and guides to assist new users.

📋 Description

• Drive retention and revenue growth across an assigned portfolio of accounting and bookkeeping partners • Champion adoption of the full Xero platform and help partners realise measurable value • Conduct proactive business reviews and strategic success planning sessions • Develop tailored growth solutions • Connect partner needs with Xero features including online bill pay, payroll, analytics, and AI-powered capabilities • Identify expansion opportunities and improve subscription attach rates • Secure long-term partner retention • Manage partner accounts using Salesforce CRM to track health signals, forecasting, and expansion pipelines • Identify churn risks and implement proactive retention and subscription optimisation strategies • Collaborate with Solutions Consultants, Customer Experience, Marketing, Sales Operations, and Finance • Travel regularly for industry events and on-site partner meetings

🎯 Requirements

• Background in account management, partner success, or sales within a fast-paced SaaS or technology environment • Experience managing a portfolio of partner accounts • Track record of prioritising effectively to meet growth and retention goals • Proven ability to lead strategic business reviews • Ability to present to key stakeholders • Ability to navigate value-based commercial conversations • Familiarity with Salesforce CRM and data insights for pipeline, forecasting, and account health • Expertise in positioning broader platform products such as payroll, analytics, or automated workflow tools • Strong communication skills • Ability to collaborate with technical consultants and cross-functional teams • Must reside or plan to reside within 3 months in one of Xero's listed payroll states

🏖️ Benefits

• Annual bonus and equity (RSU) programs for permanent employees • Performance-based cash or equity (RSUs) incentives depending on role level and company performance • Medical insurance • Dental insurance • Vision insurance • 401(k) match • 21 days PTO • 10 days of Wellbeing leave • 5 days of Xtra Leave • 1 volunteer day • 12 paid holidays • Paid parental leave • Flexible working arrangements • Collaborative office spaces for team connection days and shared focus time

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