Lead Service Technician

🔥 24 minutes ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

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Xylem

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

☁️ SaaS

Energy • Environmental Monitoring • SaaS

Xylem is a global leader in water technology, providing solutions for water treatment, transport, and environmental monitoring. The company operates in various sectors, including agriculture, aquaculture, commercial and residential buildings, energy, pharmaceuticals, and municipal sewage and water treatment. Xylem offers digital solutions, pumps, water treatment systems, and metrology equipment to enhance water management and sustainability across these industries. They have a presence in about 150 countries and focus on innovation to tackle water-related challenges, such as reducing water loss and transforming wastewater into clean energy.

📋 Description

• Initiating and executing field service activities at customer sites in a safe and efficient manner • Proactively troubleshoots systems • Works with mechanical, electrical, diesel equipment conditions • Conducts preventative maintenance and parts inventory • Anticipates and corrects safety issues (both Company and Customer owned equipment) • Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers • Responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers

🎯 Requirements

• Some travel required • 20%-80% travel depending on division & location (overnight stays, away from home) • Driver Application for Employment • Motor Vehicle Report (MVR) • Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate • HS diploma or equivalent • Capable of obtaining a CDL, class A or B with applicable endorsements • Ability to obtain all required customer clearances (TWIC, DISA, etc.) • Ability to obtain DOT Medical card • Clean driving record • Work experience preferred • 5 to 7 years of technical work experience • Electrical, mechanical, diesel, fusion experience depending on business unit • Work without direct supervision and provides coaching/training to junior-level technicians • Technically sound • Experience with Microsoft Office including smart devices • Must have customer service experience • Demonstrates critical thinking and troubleshooting ability • Synthesizes technical information and communicates it clearly • Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways.

🏖️ Benefits

• Employee Resource Groups (ERG) • Paid Volunteer Program, Xylem Watermark • Health insurance