Service Center Specialist

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas, Utah – Remote

🤠 Texas – Remote ⛷️ Utah – Remote

💵 $25 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Xylem

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Xylem is a global leader in water technology, providing solutions for water treatment, transport, and environmental monitoring. The company operates in various sectors, including agriculture, aquaculture, commercial and residential buildings, energy, pharmaceuticals, and municipal sewage and water treatment. Xylem offers digital solutions, pumps, water treatment systems, and metrology equipment to enhance water management and sustainability across these industries. They have a presence in about 150 countries and focus on innovation to tackle water-related challenges, such as reducing water loss and transforming wastewater into clean energy.

📋 Description

• Perform standard and non-routine mechanical and electrical service duties • Troubleshoot and repair equipment by phone, in the shop, and at field locations • Support shop maintenance, sales, and branch operations • Resolve customer contracts, billing, invoicing, and administrative issues • Manage inbound phone calls, online inquiries, and customer walk-ins • Generate rental quotes and place orders by phone, in person, or by email • Answer product questions and refer customers to service or sales personnel when appropriate • Enter orders and arrange deliveries according to customer agreements • Support contract renewals, maintenance, changes, and purchase order updates • Review contract auto-renewals and support contract additions • Complete equipment rental processes and schedule product pickups • Prepare customer sign-off paperwork • Complete work orders and pull parts for repairs • Help branch staff compile metrics and ensure prompt completion of customer requests • Maintain time entries and billing for projects and service engagements • Obtain and update customer payment information • Ensure service operations and part numbers are included on service orders • Verify technicians’ safety credentials and training • Document tasks within established process flows • Maintain a safe working environment and address internal and external customer needs • Collaborate with customers, branch staff, service technicians, managers, and other disciplines • Carry out responsibilities within Xylem’s Delegation of Authority policy

🎯 Requirements

• High school diploma or equivalent and at least 2 years of applicable work experience, or a bachelor’s degree with demonstrated capability in comparable work • Light construction experience preferred • Computer proficiency, including Microsoft Office, and basic math skills • Ability to troubleshoot logical processes and basic understanding of circuit testing • Strong communication, organization, and collaboration skills • Ability to understand concepts and general business practices • Proficiency with Outlook, Word, Excel, and PowerPoint • Familiarity with ERP systems and typical IT business tools • Basic understanding of Field Service and CRM applications, such as Microsoft Field Service or Microsoft CRM • Ability to execute tasks with moderate autonomy; limited guidance is expected for complex tasks • Verify that on-site technicians have current safety credentials and training

🏖️ Benefits

• Paid Volunteer Program, Xylem Watermark • Employee Resource Groups (ERG) • Inclusion and belonging initiatives • Equal Employment Opportunity and Affirmative Action workplace • Reasonable accommodations for employees with disabilities