Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $62k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Build and maintain customer relationships through monthly contact and regular check-ins • Provide customers with training on RepairPal’s platform • Drive customer retention and new business growth through knowledge of program offerings • Support and coach shops to handle their own calls and customers • Help shops become proactive, successful users and ambassadors of RepairPal • Handle escalations and work to prevent cancellations • Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails • Remain organized and efficient in a fast-paced environment

🎯 Requirements

• GED/HS Diploma and 2+ years of customer-facing experience OR a Bachelor’s Degree • Technical proficiency with computers and information systems • Ability to handle tough conversations with business owners professionally and in a solutions-oriented manner • Strong verbal and written communication skills • Problem solving and troubleshooting skills • Excellent time management and organizational skills, with ability to track and complete numerous tasks simultaneously • Automotive industry experience in a shop, dealership, or automotive technology company is ideal • Experience using Salesforce CRM is ideal

🏖️ Benefits

• Full medical, vision, and dental effective first day • 15 days PTO, increasing with 2+ years of tenure • 12 paid holidays • One floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan