Yelp
1001 - 5000 employees
Founded 2004
🍽️ Food & Beverage
🏨 Hospitality
đź“Ł Marketing
Food & Beverage • Hospitality • Marketing
Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.
Entry-Level IT Helpdesk Technician
Job not on LinkedIn
🔥 13 minutes ago
🇺🇸 United States – Remote
đź’µ $44k - $60k / year
⏰ Full Time
⚪️ Entry-level
đź’» IT Support
🚫👨‍🎓 No degree required
🦅 H1B Visa Sponsor
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Yelp
1001 - 5000 employees
Founded 2004
🍽️ Food & Beverage
🏨 Hospitality
đź“Ł Marketing
Food & Beverage • Hospitality • Marketing
Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.
đź“‹ Description
• Respond to assigned Helpdesk tickets and provide solutions for reported customer problems • Identify, troubleshoot, and resolve hardware and software problems or escalate issues when required • Apply Service Level Agreements (SLAs) and proper response times • Use phone, chat, and inbound ticket queue to handle global employee IT service requests • Monitor internal ticketing system notifications for proactive response and communication of outages or system downtime • Participate in Helpdesk team projects and complete them on time and to specifications • Triage support requests, resolve issues, and escalate issues to appropriate teams • Provide technical support to Yelp offices worldwide and customer service to employees across all regions
🎯 Requirements
• Excellent customer service skills with a collaborative attitude • Willingness to learn new technologies or working knowledge of Google Apps, Office 365 for Mac and PC, Active Directory, software-based telephony, Jira Service Desk, SSO, and related tools • Familiarity with writing technical documentation • Action-oriented with a strong understanding of ticket process, workflow, and queue management • Ability to work independently and within a team environment • Ability to prioritize and address multiple tasks in a dynamic, high-paced work environment • Previous helpdesk experience is an asset • Must be located in the Eastern time zone of the United States • Applicants welcome throughout the United States
🏖️ Benefits
• Restricted stock units may be offered • Benefits • Yelp's five star benefits • Fully remote work option in locations within the United States' Eastern time zones
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