Learning and Development Specialist – Training Operations

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $61k - $73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

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YMCA of the USA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1844

🤝 Non-profit

🌍 Social Impact

Non-profit • Social Impact • Youth Development

YMCA of the USA is a nonprofit organization dedicated to strengthening individuals and communities through programs focused on youth development, healthy living, and social responsibility. The YMCA offers various opportunities for people to engage in physical activities, learn life skills, and support their communities, aiming to foster a greater sense of purpose and belonging among its members.

📋 Description

• Support training coordination and operational execution by managing administrative workflows related to course scheduling support, trainer and faculty communications, and training logistics in alignment with approved plans and defined governance standards • Process registrations, payments, refunds, and reimbursements accurately and on time, partnering with finance, registration, and internal systems teams to ensure compliance with established policies and procedures • Coordinate back office training operations including data entry, documentation, communications, and record maintenance to support accurate reporting and smooth delivery of learning activities • Provide logistical and administrative support for national training events, including contract request coordination, travel and lodging support, materials fulfillment, registration monitoring, and post event processing • Support instructor, trainer and faculty certification administration by assisting with application processing, tracking required retraining, maintaining records, and communicating routine status updates to trainers, faculty, and stakeholders • Collaborate with Learning Centers and internal Y-USA partners to ensure accurate information flow, timely processing, and consistent service delivery across training operations • Identify opportunities to improve efficiency and consistency within established training operations, processes, recommending enhancements while operating within defined standards and governance • Provide general administrative and operational support to the Learning Centers function, including meeting coordination, scheduling, and other routine support activities as needed

🎯 Requirements

• Bachelor’s degree required in a relevant field such as Business, or related disciplines required • 2-4 years of experience required • Intermediate functional skills • Some industry knowledge and experience • Internal and external communication

🏖️ Benefits

• medical • dental • vision • defined benefit plan (retirement savings) • defined contribution plan (403(b) plan) • life and disability insurances • technology stipend • generous paid time off