Community Manager

🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $84k - $94k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

👻 Ghost score 0%

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Yoga Alliance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

🤝 Non-profit

🧘 Wellness

📚 Education

Non-profit • Wellness • Education

Yoga Alliance is the largest nonprofit association of yoga professionals, practitioners, and advocates globally. The organization is dedicated to amplifying the power of yoga, reducing barriers to practice, and supporting the yoga community. By offering resources, professional development, and globally recognized credentials for yoga teachers and schools, Yoga Alliance aims to validate expertise and promote inclusivity in yoga education. Additionally, they advocate for policies that expand access to yoga and invest in solutions that leverage yoga's transformative power for positive change in communities.

📋 Description

• Oversee the day-to-day online community experience • Help members connect, participate, and access resources • Serve as a key point of contact for community questions • Encourage participation and connect members with appropriate resources or staff • Monitor member interactions and reinforce community guidelines • Address member concerns and conduct issues requiring additional guidance • Gather and analyze member feedback and recommend improvements • Oversee day-to-day program activities and logistics • Manage program schedules, session scheduling, logistics, participant communications, resources, and follow-up • Serve as primary point of contact and relationship manager for community facilitators • Oversee facilitator onboarding, training arrangements, and ongoing program needs • Coordinate approved partners, subject matter experts, and other program contributors • Maintain platform settings, registration processes, and program information • Track participation, attendance, repeat engagement, member feedback, and other community measures • Prepare regular summaries, analyze trends, and recommend actionable improvements • Troubleshoot and resolve routine platform and operational issues • Coordinate additional support or escalate concerns as needed • Collaborate across teams to ensure a consistent member experience, effective coordination, and clear accountability • Develop, maintain, and improve community procedures, facilitator resources, and communications templates

🎯 Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and relevant professional experience • 5+ years of relevant experience in community engagement, membership, customer success, or related work • Minimum of 3+ years coordinating digital or hybrid communities, peer networks, facilitated groups, events, or similar programs • Minimum of 3+ years coordinating and supporting facilitators, contractors, volunteers, or other community contributors • Minimum of 3+ years facilitating online community moderation, community guidelines, and practices supporting safe, inclusive, and welcoming spaces • Experience using online community engagement or mentorship platforms • Experience using Salesforce or a comparable customer relationship management system • Experience using project management tools, virtual meeting platforms, and reporting tools • Experience working in a membership association, nonprofit, wellness, or mission-driven organization • Excellent collaboration, communication, judgment and decision-making, problem-solving, project management, and public speaking skills • High level of attention to detail and follow through • Ability to build and maintain positive, collaborative relationships with diverse internal and external stakeholders across all levels • Ability to work effectively in a fast-paced, nimble, geographically distributed remote environment • Demonstrated commitment to advancing diversity, equity, inclusion, accessibility, and belonging (DEIAB) • Ability to travel as needed to Yoga Alliance’s Arlington, VA office for organizational meetings, training, and retreats • Familiarity with yoga, the yoga community, or the needs of yoga teachers, schools, studios, and practitioners is a desired qualification • Experience supporting members and/or communities across different countries, cultures, and time zones is a desired qualification • Experience supporting the launch of a new online community or member engagement program is a desired qualification • Legally authorized to work in the United States; the role does not offer visa sponsorship • Cover letter required

🏖️ Benefits

• Comprehensive health insurance plans, 100% employer paid for employees and 65% paid for dependents • Matching 401(k) plan • Generous paid-leave program, including parental leave and sabbatical leave • Reimbursement for professional development opportunities • Casual dress code • Supportive and collaborative organizational culture • Attention to body and mind health

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