Vendor Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yomali

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Yomali is a global group of technology companies, developing software products & services designed to help great companies sell more online. With over 21 years of experience, Yomali has propelled some of the biggest online brands to new heights in profitability and customer satisfaction. As a fully distributed company, Yomali values a culture of positivity and innovation, employing 520 professionals across 16 countries. Their focus is on using technology to solve client problems and foster sustainable business growth.

📋 Description

• Own relationships with key BuyGoods vendors and act as their primary Customer Support contact • Manage vendor communication across email, Slack, Microsoft Teams, Telegram, and other channels • Oversee Vendor-Managed Customer Support, including quality checks, performance monitoring, and escalations • Analyse customer support data, including contact reasons, refunds, cancellations, CSAT, and recurring issues • Turn data into actionable insights and recommendations for vendors and internal teams • Manage difficult conversations and influence vendor behaviour while maintaining strong relationships • Coordinate with Customer Support, Compliance, Fulfillment, and Business Development to resolve issues • Build and improve processes, reporting, playbooks, and Voice of Customer initiatives • Identify recurring issues and proactively develop solutions to prevent recurrence • Establish reliable vendor communication and follow-up processes • Provide regular customer and vendor insights • Improve vendor support quality and performance • Build scalable processes and feedback loops across vendors and internal teams

🎯 Requirements

• 3–5 years of experience in Customer Success, Account Management, Vendor Management, Partner Management, Customer Experience, or Operations • Experience managing external clients, vendors, or partners • Experience within Customer Support operations, including escalations, quality assurance, ticket reviews, or performance monitoring • Strong data analysis and reporting skills using Excel or Google Sheets • Experience with CRM/help desk platforms such as Zendesk, Gorgias, Salesforce, Shopify, or similar • Strong communication and stakeholder-management skills • Comfortable managing multiple priorities and communication channels • Ability to deliver difficult feedback and influence without formal authority • Highly organised, proactive, and comfortable working independently • Ability to work 9:00 AM–5:00 PM • Must be based in the United States

🏖️ Benefits

• High-impact individual contributor role with significant ownership and visibility • Cross-functional exposure across Customer Support, Vendor Management, Compliance, Fulfillment, and Business Development • Career development across vendor management, customer experience, operations, data analysis, quality, and process improvement • Opportunity to shape and develop the Vendor-Managed Customer Support program • Visible impact on vendor performance, customer experience, support volume, and cancellation rates