Network Control Center Supervisor

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $67k - $103k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

💰 $92.9M Grant on 2023-06

Telecommunications • Enterprise • SaaS

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• Supervise and coordinate activities for assigned workers. • Execute on operational standards and best practices. • Ensure proper escalation and resolution processes are followed. • Oversee the incident management process and drive ticket management analysis until closure. • Collaborate across multiple functions within the organization to drive resolution of outages. • Mentor and coach technicians at all levels. • Facilitate training sessions and create educational materials for NCC staff. • Communicate updates on network performance and critical incidents. • Manage workflows and prioritize tasks to ensure smooth NCC operations.

🎯 Requirements

• High school diploma or equivalent required • Associate’s degree in telecommunications, network operations, leadership, or technology, preferred • Five to seven (5-7) years of related experience and 0-1 year of experience in a leadership capacity • Knowledge of Telecommunications Support Platforms (Inventory, Alarm Management, Ticketing, and automation support platforms) • ITIL certification and/or experience preferred • Ability to review fiber network drawings and determine area of damage based on Optical Time Domain Reflectometer traces. • Understands fiber and cable characteristics. • Familiar with fiber optic and cable installation and maintenance handling. • Strong customer service skills with the ability to manage sensitive or high-impact customer situations professionally. • Ability to clearly communicate both verbally and in written communication. • Ability to work varying shifts, to support the needs of the business.

🏖️ Benefits

• Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave