Field Service Technician – Distributor Opportunity

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $72k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Install new automated electromechanical equipment and provide professional customer hand-offs • Independently troubleshoot, diagnose, and repair assigned equipment, ideally within a single visit • Confirm all SVOs within 24 hours of completing work and follow spare-parts and time-allocation procedures • Provide detailed issue descriptions for billable quotations within 24 hours when requested • Complete preventive maintenance for contract customers within 90 days of SVO assignment using required checklists and documentation • Escalate unresolved issues through appropriate processes for rapid resolution and customer satisfaction • Educate customers about equipment upgrades and accessories and route leads through proper channels • Conduct special site or system environmental analysis tests as assigned • Train customers on basic system operation and maintenance • Care for ZEISS tools and assets • Complete assigned technical training, pre-reading, classroom courses, and online learning • Engage in personal development through the ZEISS CurioZ training portal and self-directed learning • Follow laboratory safety protocols, customer site safety procedures, and the Southwest Surgical code of ethics and conduct • Travel frequently for customer service and training, including domestic overnight and international travel • Work on assigned projects and perform other duties as directed by management

🎯 Requirements

• 4-year degree or technical certificate in a technical/scientific discipline, related military electronics experience, or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems • 3-5 years of professional work experience • Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments • Knowledge of specimen handling of Level 3 and below pathogenic biohazards • Ability to troubleshoot software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems • Knowledge of Windows operating environments and word processing and/or email applications • Ability to read and understand electrical or mechanical engineering documentation and schematics • Valid U.S. driver license and driving record in good standing • Ability to drive a company provided car/van • Ability and willingness to engage customers in BSL-2 and BSL-3 facilities; may be asked to engage in BSL-4 environments • Willingness and ability to travel domestically and overseas for training • Ability to lift approximately 75 lbs. • Frequent domestic overnight travel and international travel for training, overall average 50% • Ability to complete required technical training and maintain required technical skill certifications • Ability to converse readily in English, verbally and in writing (German a plus) • Ability to work independently and as part of a team • Good administrative and time management skills

🏖️ Benefits

• Performance bonus • Medical • Vision • Dental • 401k • Paid time off, including vacation, personal, and sick days • Company provided car/van • ZEISS-offered technical training programs • Six months to one year of formal training for the role