Field Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

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Zenity

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🔐 Security

🤖 Artificial Intelligence

💰 $16.5M Series A on 2023-09

SaaS • Security • Artificial Intelligence

Zenity is a company that focuses on securing AI Agents and applications throughout their lifecycle, from buildtime to runtime. The company provides a SaaS platform that offers application security controls and AI Security Posture Management to mitigate risks and threats like indirect prompt injection and data leakage. Zenity helps enterprises manage and secure over 80,000 AI agents and automations, ensuring compliance and continuity in business operations. Their platform is used by large enterprises across various industries, including technology, healthcare, and finance, to support secure low-code/no-code development and governance.

📋 Description

• Own technical health across assigned flagship accounts: detection tuning, alert quality, integration maintenance, and time-to-remediation metrics • Partner with customer security engineering and platform teams as the primary technical point of contact at the practitioner layer • Track adoption against purchased entitlement and surface early warning signals for churn risk to the CSM and AE • Lead investigations and IR partnership when security events occur, proving Zenity works when it matters most • Embed integrations and use cases that make displacement technically expensive and difficult to replicate • Coordinate in lockstep with Sales Engineers, CSMs, and the Strategic Account Advisor to ensure technical efforts are aligned and progressing without gaps • Participate in recurring customer cadences, own action items, and drive next steps to maintain momentum • Surface structured feedback to Product and Engineering based on patterns observed during hands-on execution • Free existing SEs to focus on pipeline by absorbing the strategic account technical load they currently carry

🎯 Requirements

• 7-10+ years in cybersecurity or adjacent technical roles supporting enterprise environments • Hands-on experience working within security platforms, interpreting detections and signals, and driving investigation workflows through to resolution • Ability to operate independently at the technical execution layer while aligning to account strategy set by the AE and Strategic Account Advisor • Track record of owning platform health metrics: detection quality, integration uptime, remediation timelines • Comfortable working directly in customer environments with security engineering and platform teams (not just exec-level stakeholders) • Strong execution discipline and attention to detail, things don't drop on your watch • Experience collaborating across pre-sales, post-sales, and support functions • Exposure to AI, agentic AI, or emerging security categories is a strong plus • Experience in high-growth or venture-backed environments preferred • Strong preference for candidates based in Central or Pacific time zones

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development