Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zenity

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $16.5M Series A on 2023-09

Consulting • Healthcare • Logistics

Zenity is a company that focuses on securing AI Agents and applications throughout their lifecycle, from buildtime to runtime. The company provides a SaaS platform that offers application security controls and AI Security Posture Management to mitigate risks and threats like indirect prompt injection and data leakage. Zenity helps enterprises manage and secure over 80,000 AI agents and automations, ensuring compliance and continuity in business operations. Their platform is used by large enterprises across various industries, including technology, healthcare, and finance, to support secure low-code/no-code development and governance.

📋 Description

• Own the full technical and strategic success of Zenity’s accounts as the primary technical and customer-facing post-sale resource • Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion • Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams • Run strategic reviews covering security program improvements, roadmap alignment, integration progress, and expansion opportunities • Represent the customer voice to Product, Engineering, Sales, and Field Engineering • Own high-impact technical escalations end-to-end and drive resolution across internal teams • Translate customer requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies • Partner with Product and Engineering to surface customer insights that influence roadmap direction • Contribute to scaling Zenity’s customer success model and best practices for strategic accounts • Mentor the Customer Success team and share learnings to improve customer experience

🎯 Requirements

• 6+ years of experience in customer-facing technical roles in SaaS, cybersecurity, or enterprise software • Experience owning complex account engagements • Experience leading customer engagements and strategic reviews inside large organizations • Experience managing enterprise accounts involving governance processes, integrations, cross-functional stakeholders, and external platform teams • Experience owning technical escalations through resolution with Engineering and Support • Experience turning customer requirements into product insights acted upon by Product or Engineering • Hands-on cybersecurity background • Experience with technical architecture, integrations, and enterprise risk • Exposure to AI, enterprise security, or other emerging technologies strongly preferred • Ownership mindset and accountability for customer outcomes • Executive presence and analytical thinking • Comfort working in a fast-moving startup environment • Ability to work cross-functionally with Support, Engineering, Product, Sales, Field Engineering, and Solutions Engineering

🏖️ Benefits

• Equity may be offered • Performance-based incentives may be offered • Inclusive work environment • Equal opportunity employment