Director, Project Management Office – PMO

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Zentro Internet

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Zentro Internet is a high-speed internet service provider offering blazing fast internet speeds of up to 2 gigabits for residential, commercial, and public use. With a focus on reliability, Zentro delivers an impressive 99. 99% uptime, ensuring customers remain consistently connected. The company provides an ultimate level of control through the Zentro App, allowing users to manage every aspect of their service seamlessly. Zentro is committed to offering responsive customer service and high-grade security features for peace of mind. Based in Chicago, Zentro stands out with its emphasis on fast, reliable internet combined with excellent support services.

📋 Description

• Establish and lead a centralized PMO function, including frameworks, tools, and standards for project intake, prioritization, execution, and reporting. • Define and enforce project governance, including stage gates, documentation standards, risk management, and escalation protocols. • Build and maintain a portfolio view of all active initiatives, aligned to executive priorities and resource capacity. • Drive execution of internal, interdepartmental projects across IT, Network Operations, Customer Experience, Sales, Finance, and HR. • Partner with department leaders to define project scope, timelines, dependencies, and success metrics. • Identify and resolve cross-functional bottlenecks, ensuring accountability and forward momentum. • Standardize how “everyday” projects are defined, tracked, and delivered across the organization. • Develop and manage integrated program plans and timelines. • Track progress, identify risks, and drive issue resolution. • Lead project management for acquisitions, including integration planning and execution across systems, people, and processes. • Coordinate integration workstreams (e.g., systems consolidation, network integration, payroll/HRIS alignment, customer migration, vendor rationalization). • Ensure tight coordination between technical and operational teams during integration phases. • Manages vendor relationships as needed to support program objectives, coordinate deliverables, and resolve issues. • Evaluate and implement PM tools and systems to support visibility, collaboration, and reporting. • Continuously refine PMO processes to improve efficiency, scalability, and transparency. • Drive a culture of disciplined execution without introducing unnecessary bureaucracy. • Work with our Operations team to help develop our internal project managers and construction project coordinators. Provide guidance and oversight to ensure consistent execution quality across all projects.

🎯 Requirements

• 8–12+ years of project/program management experience, including leadership of cross-functional initiatives. • Proven experience building or leading a PMO in a high-growth or transformation environment. • Direct experience managing M&A integrations (strongly preferred). • Experience in telecom, infrastructure, or similarly complex operational environments is a plus. • Strong executive presence with the ability to influence across all levels of the organization. • Demonstrated ability to operate effectively in ambiguity and bring structure to loosely defined problems. • Deep understanding of project management methodologies (i.e. Scrum, Agile), with a pragmatic approach to application. • Experience with PM tools (e.g., Smartsheet, Asana, Monday, Jira, or similar). • PMP certification preferred. • Experience managing multiple related projects simultaneously and within budget.

🏖️ Benefits

• Health, Dental, and Vision benefits • Paid vacation, sick leave, and holidays • Target annual bonus opportunity of 10%