Customer Success Engineer

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $130k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zero Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Zero Networks is a company specializing in automated network security solutions, aiming to simplify and enhance the security posture of organizations through its Zero Trust architecture. Their platform provides innovative features like network segmentation, identity segmentation, and secure remote access, which are all automated, agentless, and powered with multi-factor authentication (MFA). Zero Networks promises rapid deployment and significant cost reduction for companies, offering a seamless integration of VPN speed with the security of Zero Trust Network Access (ZTNA). The company's mission is to allow organizations to focus on their core operations by reducing the complexities associated with securing their IT environments.

📋 Description

• Collaborate with customers to drive usage by segmenting assets and users effectively • Conduct comprehensive training sessions for customers following procurement • Schedule and conduct regular touch bases with customers • Lead customer issues to resolution in collaboration with support and R&D • Build and maintain strong customer relationships, understanding their goals, challenges, and feedback • Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements

🎯 Requirements

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience • 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry • Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences • Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac) • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences • Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment • Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions • Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment

🏖️ Benefits

• Stock options • Attractive benefits • Annual bonus (for non-commissioned roles)