Field Service Technician

Job not on LinkedIn

🕒 August 21

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZF Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

💼 Consulting

🎖️ Defense

Construction • Consulting • Defense

ZF Group is a global technology company supplying advanced mobility products and systems for passenger cars, commercial vehicles, and industrial technology. The company's comprehensive product range focuses on vehicle manufacturers, mobility providers, and start-up companies, particularly in transportation and mobility. ZF is advancing the future of mobility through automation, electrification, and integrated safety systems, while also contributing to emission reductions and climate protection. With a diverse workforce of approximately 168,700 employees and operations in numerous countries, ZF is committed to delivering sustainable and innovative solutions across various modes of transport.

📋 Description

• Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers • Address call center escalations as a Level 2 technical support resource • Review the biweekly unit-down list to proactively identify and resolve field issues • Escalate unresolved product concerns to engineering with documented data and root cause observations • Develop and maintain diagnostic tools and strategies, including parameter decoders and measurement tools • Maintain working relationships with OE field representatives to support shared customers • Deliver web-based and in-person technical training • Support development of new training materials with the training team • Conduct internal technical training sessions using hands-on demonstrations, SOPs, and technical bulletins • Visit dealerships and service partners in the region to maintain relationships and promote ZF support • Assist sales and marketing with product positioning through technical insights and customer education • Identify and support retrofit opportunities through site visits, technical feasibility analysis, and solution guidance • Collaborate with quality teams to investigate field concerns and develop repair strategies • Participate in campaign and recall activities, including documentation and instruction review • Participate in IAM policy development and service-level claims process support

🎯 Requirements

• Associate’s Degree with equivalent years of experience; bachelor's degree preferred • 3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems • Experience delivering technical training and developing training materials • Strong troubleshooting and diagnostic skills with driveline, axle, or transmission systems • Comfortable communicating across departments and with customers at all levels • Proficient in MS Office • Experience with CRM, LMS, and diagnostic software tools preferred • ASE Certification is a plus • Ideal candidate located in Texas; Houston, Dallas, or Austin preferred • Willingness to travel up to 50%

🏖️ Benefits

• A supportive collaborative team environment • Annual Incentive Plan • Paid Vacation • 401k Plan • Paid Holidays • A strong diversity culture • Supportive Employee Groups and community outreach activities • Reasonable accommodations and special assistance for applicants with disabilities