Service Account Representative

🕒 May 19

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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ZF Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

Transportation • Automotive • Technology

ZF Group is a global technology company supplying advanced mobility products and systems for passenger cars, commercial vehicles, and industrial technology. The company's comprehensive product range focuses on vehicle manufacturers, mobility providers, and start-up companies, particularly in transportation and mobility. ZF is advancing the future of mobility through automation, electrification, and integrated safety systems, while also contributing to emission reductions and climate protection. With a diverse workforce of approximately 168,700 employees and operations in numerous countries, ZF is committed to delivering sustainable and innovative solutions across various modes of transport.

📋 Description

• Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies. • Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed. • Support the development of marketing initiatives aimed at increasing brand awareness and network value. • Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits. • Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners. • Build and maintain strong relationships through proactive support and service. • Ensure all activities contribute to the direct or indirect sale of ZF products and services. • Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.

🎯 Requirements

• Bachelor's Degree in Business, Engineering, or other relevant field • 3+ years of experience in Sales and/or Customer Service • Automotive industry experience required; Commercial Vehicle market experience preferred • Experience in training content development and program certification a strong plus • Technical understanding of systems, products, and diagnostics preferred • Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce • Excellent verbal and written communication skills, including public speaking and presentations • Highly self-motivated with the ability to work independently and manage multiple priorities

🏖️ Benefits

• Annual Incentive Plan • Paid Vacation • 401k Plan • Health Care Benefits • Paid Holidays